Problems with Dispatch emails

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hi,

In the last couple of weeks, customers have contacted us to complain that the dispatched email which they are receiving is incomplete.  They are receiving an email which starts "Dear" and then stops and there's nothing after that.  The address and email title fields are filled in correctly.    2 were hotmail accounts, 1 was a normal account.  No complaints about order confirmation emails and no complaints when we re-send the dispatched email.  Weird.  Our copy of the dispatched email is complete as it should be.

Anyone else getting this issue.  I assume it's a problem with the customer's email, or the various servers which the email goes through to get to them, it's just strange that we've never heard of it in 6 years and now we're getting several of them all at once.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Dave P Members Profile Find Members Posts RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066	Post Options Post Reply Quote Dave P Report Post Thanks(0) Quote Reply Topic: Problems with Dispatch emails Posted: 02 June 2010 at 11:31am
	Hi, In the last couple of weeks, customers have contacted us to complain that the dispatched email which they are receiving is incomplete. They are receiving an email which starts "Dear" and then stops and there's nothing after that. The address and email title fields are filled in correctly. 2 were hotmail accounts, 1 was a normal account. No complaints about order confirmation emails and no complaints when we re-send the dispatched email. Weird. Our copy of the dispatched email is complete as it should be. Anyone else getting this issue. I assume it's a problem with the customer's email, or the various servers which the email goes through to get to them, it's just strange that we've never heard of it in 6 years and now we're getting several of them all at once.
	Regards, Dave P. Gifts for all at HoneyPotGifts

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 02 June 2010 at 11:41am
	Hi, Please can you get a customer to send you the email and then forward it to us. Many Thanks Support

Dave P Members Profile Find Members Posts RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066	Post Options Post Reply Quote Dave P Report Post Thanks(0) Quote Reply Posted: 02 June 2010 at 12:40pm
	Hi Support, I've just sent you the email we received from a customer this morning.
	Regards, Dave P. Gifts for all at HoneyPotGifts

Dave P Members Profile Find Members Posts RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066	Post Options Post Reply Quote Dave P Report Post Thanks(0) Quote Reply Posted: 02 June 2010 at 7:22pm
	This is now sorted. For the benefit of others who read this; don't customise the dispatch email in the new control panel and then use the old control panel to send dispatch emails as some of the new fields aren't compatible with the old panel. Ooops... should have known better really.
	Regards, Dave P. Gifts for all at HoneyPotGifts

raineshoe Members Profile Find Members Posts Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502	Post Options Post Reply Quote raineshoe Report Post Thanks(0) Quote Reply Posted: 03 June 2010 at 9:48pm
	Tut, tut...