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Product Manager "follow-up" email problems

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rogergross View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rogergross Quote  Post ReplyReply Direct Link To This Post Topic: Product Manager "follow-up" email problems
    Posted: 10 June 2010 at 9:04pm
Hi,

I use the follow-up email facility to let customers know additional information after purchasing a product (with modifiers).

After spending a day trying to figure out why emails were not always being sent I noticed that repeat customers (customers with the same email address I believe) do not get emailed a second time when they purchase the same product again. Is this intentional? If so how can I make it always send a follow-up email regardless of how many times someone purchases the same product?

Thanks,
Roger
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 10 June 2010 at 9:20pm
Hi,
'Marketing'/'Email marketing'/'Follow-up'/'configure'/'Do not send the same follow up email to a recipient more than once '
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Support
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rogergross View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rogergross Quote  Post ReplyReply Direct Link To This Post Posted: 10 June 2010 at 9:33pm
Hi,

Thanks for your reply.

However I don't recognise the headings you mention. I have a "Marketing Tools" button but not "Marketing" nor the options you mention. Are you refering to a different product manager interface perhaps?

Sounds like it will solve my problem if I can find the option.

Thanks,
Roger
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 10 June 2010 at 11:25pm
Hi,
The option is on the new control panel.
See the 'announcements' forum for details of how you can access this.
Many Thanks
Support
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rogergross View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rogergross Quote  Post ReplyReply Direct Link To This Post Posted: 11 June 2010 at 9:00am
Will do thanks.
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 11 June 2010 at 3:48pm
I use the follow up to remind customers when it is time to re-order. many of them have asked for this.

Would I be right in thinking that this wioll only go to those who have agreed to receive emails?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 11 June 2010 at 8:08pm
Hi,
Yes - That is correct.
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2010 at 4:00pm
I have had a complaint form a customer who received a follow up 3 days after purchase when the product was specified to follow up 30 days later. Is there a limit to the number of days so that 30 days was interpreted as 3 days?

Very disappointing if so as we cannot usde the facility at all.

Could support comment please?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2010 at 4:03pm
Hi,
30 Days should be 30 days. If you look on the system are you sure it is set to 30, not 3?
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2010 at 4:16pm
We had inavertently set it at instant so that the customer got an instant follow up and enquired why we were asking her if she waqnted to re=orderr immediately. We then changed it to 30 days after her order on 11th and today she got another follow up today three days after ordering.

So it was definately set at 30 days; the only abnormality being that we changed it to this AFTER not before she ordered.
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