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Product Manager "follow-up" email problems

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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:43am
We have just received another example. I am now worried about how often this is happening as we only found out about the first one when the customer emailed us and the second because we got an "undelvered" email message. As we have this set up for a lot of products it would be highly embarrasing if this was happaning frequently as we wouldn't know about it - so it is rather urgent.

The latest case is a follows:

Storeid = 36439
Order No: 7672725
ProductID = B370300

The product was ordered: 14 June 2010 22:55:25
Follow up sent 22:09:35 (Presumably actually an hour later?)
Product specified to follow up: 8 Days

We have only one specified global follow up which is based on abandonment and we have have a "can we help you" if the cart is left for x minutes.

Can support help here please with some urgency as we could be starting to look rather foolish?
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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:58am
Hi,
We just looked into this and there is a problem.
In the existing (old) control panel, product based follow up emails are always sent instantly which is what appears to be happening on all product follow up emails.

We will sort this out this morning.

Many Thanks
Support
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 8:06am
I would be very grateful, thanks. If there is any delay in being able to deal with this is there ahy way of swiotching individual product follow ups off temporarily without completely deleting them?
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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 1:12pm
Hi,
This should be ok now. (as of 10am this morning - by definition it takes time to test this!)
Thanks
Support
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 2:56pm
Thanks
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