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product manager problems |
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shifio 
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Joined: 20 October 2008 Location: inverness scotl Status: Offline Points: 6 |
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 Topic: product manager problemsPosted: 27 April 2010 at 8:38pm |
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Half my products are download links stored on roman cart itself
quite often these links will disappear from the product manager- or will not download from the confirmation email also some will not save- i click save once the link is in and when i go back it is missing this is not good for business please help |
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Support
RomanCart Team 
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 27 April 2010 at 9:03pm |
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Hi,
Please let us know how to reproduce the problem you are reporting and we will take a look. It all works fine when we try it. Many Thanks Support |
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shifio
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Joined: 20 October 2008 Location: inverness scotl Status: Offline Points: 6 |
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Posted: 28 April 2010 at 3:08am |
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i am not sure what you mean about reproducing
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shifio
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Joined: 20 October 2008 Location: inverness scotl Status: Offline Points: 6 |
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Posted: 28 April 2010 at 8:58pm |
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it just happens spontaneously right now there are 2 products where it won't save the download url
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genealogy_guy
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Joined: 11 July 2009 Location: UKish Status: Offline Points: 171 |
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Posted: 28 April 2010 at 10:17pm |
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you might have to tell Support what your store id is. Also some info about the items that go missing (itemcode, description, etc). If you are trying to save new items and not succeeding, I fell in to the trap of the Save button being further down the screen than I thought it would be.
Regards Genealogy Guy |
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Support
RomanCart Team
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 28 April 2010 at 10:34pm |
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Hi,
Maybe try it with a download url which is shorter - it might be exceeding the size limit. Many Thanks Support |
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shifio
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Joined: 20 October 2008 Location: inverness scotl Status: Offline Points: 6 |
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Posted: 07 May 2010 at 2:33pm |
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seemed to be fixed then bam new product won't save the download url yet again
cart id 27673 it will probably fix itself tomorrow again but this is getting seriously annloying |
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shifio
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Joined: 20 October 2008 Location: inverness scotl Status: Offline Points: 6 |
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Posted: 07 May 2010 at 2:37pm |
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is there a help email address or phone number
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Dave P
RomanCart Guru 
Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Posted: 07 May 2010 at 3:00pm |
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Hi,
Email is support@romancart.com Phone number is given on the Romancart home page at www.romancart.com |
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genealogy_guy
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Joined: 11 July 2009 Location: UKish Status: Offline Points: 171 |
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Posted: 07 May 2010 at 3:01pm |
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Support have said that to be confident of them receiving notice of any issues, that you need to email them.
Support email address: support@romancart.com Regards Genealogy Guy |
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Regards
Genealogy Guy ## My storeid is 45617 ## |
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