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product manager problems

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shifio View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Topic: product manager problems
    Posted: 27 April 2010 at 8:38pm
Half my products are download links stored on roman cart itself
quite often these links will disappear from the product manager- or will not download from the confirmation email
also some will not save- i click save once the link is in and when i go back it is missing

this is not good for business

please help
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Support View Drop Down
RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 27 April 2010 at 9:03pm
Hi,
Please let us know how to reproduce the problem you are reporting and we will take a look. It all works fine when we try it.
Many Thanks
Support
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shifio View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 28 April 2010 at 3:08am
i am not sure what you mean about reproducing
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shifio View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 28 April 2010 at 8:58pm
it just happens spontaneously right now there are 2 products where it won't save the download url
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genealogy_guy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote genealogy_guy Quote  Post ReplyReply Direct Link To This Post Posted: 28 April 2010 at 10:17pm
you might have to tell Support what your store id is. Also some info about the items that go missing (itemcode, description, etc). If you are trying to save new items and not succeeding, I fell in to the trap of the Save button being further down the screen than I thought it would be.

Regards
Genealogy Guy
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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 28 April 2010 at 10:34pm
Hi,
Maybe try it with a download url which is shorter - it might be exceeding the size limit.
Many Thanks
Support
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shifio View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 2:33pm
seemed to be fixed then bam new product won't save the download url yet again
cart id 27673
it will probably fix itself tomorrow again but this is getting seriously annloying
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shifio View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 2:37pm
is there a help email address or phone number
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Dave P View Drop Down
RomanCart Guru
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 3:00pm
Hi,

Email is support@romancart.com

Phone number is given on the Romancart home page at www.romancart.com
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genealogy_guy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote genealogy_guy Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 3:01pm
Support have said that to be confident of them receiving notice of any issues, that you need to email them.

Support email address: support@romancart.com

Regards
Genealogy Guy
Regards
Genealogy Guy
## My storeid is 45617 ##
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