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RC sales e-mails not working

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jackslad View Drop Down
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    Posted: 12 July 2010 at 3:19pm
Am receiving e-mails from RBS Worldpay with new orders - but nothing from RC today - a/c 43753
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Dave P View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 3:39pm
Hi,

This is a common problem. Have you tried another mail account, eg hotmail or googlemail. It's most likely to be a problem at your mail server.

See 'Why am I not receiving my sales confirmation emails?' in the FAQ at this link for more details:

http://www.romancart.com/locale/shopping_cart_FAQ.htm

Hope this helps,
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jackslad View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackslad Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 3:43pm
Hi Dave:

No the mail server my end is working ok - just received RC newsletter about the new system! The SMS messages from RC are not coming through either - and I have checked we are "in credit" on that score. So I think there is a problem at RC on our account for some reason.
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jackslad View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackslad Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 4:03pm
E-mail from RC just arrived 35 minutes after the e-mails from RB Worldpay. Still not SMS re: orders from RC!
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Muppet View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Muppet Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 4:19pm
No email sales confirmations coming through to me since around 12.40 pm today. There are half dozen sales sitting in Roman Cart. I have tried to "Re-send confirmation email" but still nothing is coming through.
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Amber View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Amber Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 4:20pm
Hi, I think there's a slight glitch at RC's end; our confirmation emails are coming through about half-hour late too. I thought it might be us, so checked this forum to see if anyone else was having the same problem.
Regards,

Graham

Amber Chiropody Supplies
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Muppet Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 4:23pm
Mine are almost 2 hours old now, but if it's just a RC glitch and they come through eventually, then thats fine. Unless its a special delivery order and I don't get it on time!!!
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Support View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 4:36pm
Hi,
There is a temporary issue delaying confirmation emails.
They will arrive but after a delay.
This should be ok soon.
Many thanks and apologies for the inconvenience,
Support
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jackslad View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackslad Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2010 at 5:25pm
RC delivery advice e-mails are now being bounced with reason "General Failure" - any timeframe when everything pertaining to RC sales will be fixed? E-mails, texts?
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