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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Topic: Regions
    Posted: 26 January 2010 at 3:33pm
I have read some posts on this but still don't understand. None of my countries have th3 check button checked for "Default". I have added regions to Spain, one of which is "Canary Islands".

A customer ordered to be sent to Canary Islands but we he came to specifying country from the RC drop down only SPAIN was present, not the regions. As a result he selected SPAIN. on couriering the package it has been held up in cusatoms for 10 days and I am now told I need to pay extra,and get the customer's "fiscal ID".

The customer did order using PayPal Express but the point is that he attempted to select his country > region whilst looking at the cart before checkout and there was no regional option. Maybe I have done someting wrong but I have tried to configure this in all coimbinations of check boxes checked and not checked and still it doesn't work.

Can support please advise.

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wigman View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wigman Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2010 at 5:40pm
Hi,
We have regions of spain showing ok.
on the Set ¨Shipping/Carriage Options¨ page have you switched on Region Based Shipping?
Mike
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2010 at 5:47pm
Yes
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2010 at 5:58pm
Mike, I am a very silly person. I did not have SPAIN's "Use Regions" box checked!!!!

Thanks for taking the time to respond anyway!

regards
Stuart
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