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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Topic: Sage Pay Users
    Posted: 19 September 2012 at 11:04am
Hi,
We have done some work on connecting our new custom email system to Sage Pay.

If you are using 'Authenticate' or 'Deferred' you will need to go to 'configure'/'payment methods'
Click on the 'configure' icon for Sage Pay.
Select the emails you want to send for each status as appropriate.

Soon you will be able to totally define the emails sent for each status.
Many Thanks
Support
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 10:51am
Help I think there may be an issue with this live service. I am getting intermittent failures on my RomanCart to Sage Pay.

What happens is that cutomer clicks over from Roman Cart to Sagepay. They then pay for goods.

But they see are presented with a (blank) white screen.

Sage pay do in fact TAKE the money (Goods Paid for) in full.

But there is no return to Roman Cart from Sage pay.


Looking at the Roman Cart screen of transactions its showing them as "unpaid" in its white block colour(unpaid)rather than purple (paid)

Result:

1) Some customers go in and pay a SECOND time.
2) Some customers abandon the cart, BUT they have paid for goods
3) Some customers go in a day later and pay again.

I have a very confused Roman Cart and a 7 transactions that are astray.

Started on 8th of October and last night still going on (18th)

I am faced with refunding customers, sending out late goods. Just so you know we didnt check the failed transactions just left them so we are now having to post goods on the hurry up.

Is this related to the new email thing mentioned here??


Richard Hazell
365 Drills is no return

Edited by hazellr - 19 October 2012 at 11:03am
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 11:32am
Update I am showing transactions starting from

24th September 2012 for this issue.

1) 24th September
2) 3rd October
3) 8th Oct
4) 8th Oct
5) 8th Oct
6) 10th Oct
7) 12th Oct
8) 13th Oct
9) 17th Oct
10) 17th Oct

These 10 tranactions are all from people who have completed a successful payment but the cart is showing "unpaid"

We are busy trying to send out goods today, Friday
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 12:09pm
So far this is the action we are taking

1) 24th September [Full customer refund]
2) 3rd October [Full customer refund]
3) 8th Oct [No further action]
4) 8th Oct [Resending the goods]
5) 8th Oct [Full refund]
6) 10th Oct {Resending the goods}
7) 12th Oct { Multiple order attempts - all success - refunds on all }
8) 13th Oct [Full Refund]
9) 17th Oct (Full refund)
10) 17th Oct (full refund)

Edited by hazellr - 19 October 2012 at 12:10pm
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 12:27pm
As of 12.30 today Friday 19th October all customers have been refunded from the Sage Pay Screen.

Obviously thats cost me money per transaction (we have to pay SagePay a refund fee via Streamline)

Its cost me time (All morning)

Its cost us goodwill.

Would like a response pls.

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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 12:38pm
Hi,
What is your storeid?
Have you tried a test transaction yourselves?
Many thanks
Support
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 12:55pm
31335
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 12:56pm
We have been testing it ourselves too.

So far cant replicate the fault.

We have also contacted Sage support.
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 2:49pm

The VPStxID below does not seem to be one of our ID numbers.

They are normally in the format of 111111-1111-1111-1111-111111111111 and could be labeled as a Sage Pay unique ID depending on where you are looking for it.

If you could find the right ID and pass over to us I'll be happy to look into it for you.


Kind Regards,



Danny Graham
Customer Service Advisor

Website:     www.sagepay.com
Telephone:    0845 111 44 55

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We may monitor any emails sent or received by us, or on our behalf. If we do, this will be in line with relevant law and our own policies.

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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 19 October 2012 at 2:50pm
We have been providing SagePay with VPStxID information (Note that we now HAVE sent them the correct numbers)

And so they (SagePay) are looking into it too.   
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