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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 22 October 2012 at 7:06pm
We dont have any transactions only the ten transactions sent over from the past month.
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 22 October 2012 at 7:19pm
Thank you for your email.


I'm sorry to hear that you're thinking of leaving Sage Pay. If you do decide to close your account, you'll need to contact our finance team by email at accounts@sagepay.com. They will then get in touch and let you know the process from there.


In the meantime, if you do get any examples, let us know and we'll investigate them for you.


Kind Regards,



Dan Carville
Customer Service Advisor
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 23 October 2012 at 11:34pm
Here is an example of the grovel emails we are having to send customers
-----------------


Dear ****** just to let you know your order DID pass the payment gateway.

We have taken funds from your card - sorry the system crashed out on you.

To note we are sending goods today (24th October to you)

Regards Richard Hazell


Just for your general information we have been having a major problem with Sagepay and Romancart not talking after some transactions.
We are working hard to resolve this issue. I am sorry if you did not get a "payment successful" message from us

Invoice     Invoice Number: RC*******

Invoice for order: RC*******
Invoice Date: 23 October 2012

365 Group
23 College Road, ENQUIRIES 01992 410636, Hoddesdon, Herts, EN119DF
UNITED KINGDOM
VAT NUMBER: GB 878 2785 58     
info@365drills.com

Invoice To:             Deliver To:
+++++++++++++++
+++++++++++++++

UNITED KINGDOM
Email: customer             Mr *******

UNITED KINGDOM

Invoice Number: RC******
Invoice Date: 23 October 2012
Payment Method: Sage Pay
Shipping Method: Royal Mail 2nd Class Signed-For           Payment Status:   Paid
Currency: GBP

Code     Item Name     Quantity     Price     Total
CPBAC-1BW     Clapperboard.net White Acrylic clapperboard with     1     39.99     39.99
      magnetic clapstick to aid with the clap      
      
      Subtotal     39.99
      Shipping     4.99
      VAT (Included) :     7.50
     
     Total     44.98

      Invoice Address:           Delivery Address:      
      


Edited by hazellr - 23 October 2012 at 11:35pm
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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 23 October 2012 at 11:40pm
We are getting a FAIL in the Roman Cart shopping basket

SEE WHITE ONE (top of list) which has failed.




But

Edited by hazellr - 23 October 2012 at 11:45pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 23 October 2012 at 11:44pm
We are being posted successful payement transactions by Sagepay

See example email below from Sagepay

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hazellr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hazellr Quote  Post ReplyReply Direct Link To This Post Posted: 24 October 2012 at 1:01am
Thank you I will advise Simon at Romancart (via CC) That their payment module may need updating with SagePay

Regards (and goodnight)

Richard

From: Sage Pay Support Team
Sent: Tuesday, October 23, 2012 11:55 PM
To: info@365drills.com
Subject: [35 5] URGENT REQUEST - Dan Carville (Sagepay) and Simon (RomanCart)

Good evening Richard,

Thank you for your reply.

I can confirm that VendorTxCode, RC1**** is logged as a Successful payment.

If the payment record appears to have failed when viewed via your order management system, then this is usually due to an issue with the software or the Success URL.

Once the payment has been authorised, Sage Pay automatically redirect the customer to an URL which is presented to us at registration stage.

It is possible that the URL is not handling the results returned by Sage Pay or there are parameters missing such as an incorrect URL.

I have noticed the Success URL may be using an older configuration as Protx is still being used.

One option will be to update the Module for your cart software, with the latest Sage Pay configuration.

Please note that it is the cart providers who have to configure their products to be compatible with the various payment gateways.

We will be happy to review any payments and provide our analysis.


Kind Regards,



Daniel Smith

Website:     www.sagepay.com
Telephone:    0845 111 44 55

Keep money moving
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