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Shipping field in the SM for Downloads

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rich-erich View Drop Down
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    Posted: 29 July 2015 at 3:14pm
Hi

When we receive an order that is only made up of downloads the shipping field is blank in the SM. Can you please make it so that it says something eg 'Download' so that we can then customize the row colour.

(if an order is made up of tangible and intangible items then the shipping field should state the tangible items shipping method , as it is as present)

Thanks

Edited by rich-erich - 29 July 2015 at 3:23pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 29 July 2015 at 5:10pm
Hi,

We will have to look into this.
There is no shipping, so nothing is shown in the shipping method.
There should certainly be a way to set the colour.

Are you sure it can't be set with 'not sent?' (Counter intuitive I know).

Many Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 29 July 2015 at 7:31pm
Thanks. Not sent is a field that comes in with an order. For downloads the field is empty so that's not going to work. Anyway we need to distinguish a download order from tangibles so whereas at the moment the field is empty , we need it to say something unique.
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 30 July 2015 at 2:49pm
Just got another order for just downloads

18028543     

41640

To define a colour the shipping status definitely needs a value.
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 31 July 2015 at 2:46pm
Was this any help, are you able to do anything about it?
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 10 August 2015 at 8:58am
Hi Support, you said you would look at this so just wondering where you are up to. Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 10 August 2015 at 6:02pm
Hi,
This is something we will be looking into in September.
Many thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 24 September 2015 at 10:09am
Hi, is there any news on this. Thanks.
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 23 November 2015 at 10:01am
Hi Support, you said you would look at this in September so just wondering on whats happened to this.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 02 December 2015 at 2:37pm
Is that not a lot then?
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