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Josiah.W View Drop Down
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Joined: 29 September 2016
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Points: 5
Post Options Post Options   Thanks (0) Thanks(0)   Quote Josiah.W Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 1:14pm
Hi all,

Can confirm I'm having similar issues. Each page on our website takes around 30 seconds extra to load, as we get a 522 response code from the RomanCart server when loading scripts such as the following:

- https://www.romancart.com/cartinfo.asp?storeid=XXX&type=1
- https://www.remoteprice.com/data.asp?storeid=XXX&itemcode=XXX&type=1

We also cannot get access to the admin area.

Regards,
Josiah
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EddieODG View Drop Down
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Joined: 07 November 2015
Location: London
Status: Offline
Points: 19
Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 1:33pm
Hooray!
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Josiah.W View Drop Down
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Joined: 29 September 2016
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Josiah.W Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 1:37pm
Hi all,

Admin area and site appears to be back up on my end (situated in the UK).

Cheers,
Josiah
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10658
Post Options Post Options   Thanks (1) Thanks(1)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 2:20pm
Hi,
Yes - the system is back working since around 1pm.
Sincere apologies for the issues experienced today.
We do everything we can to maximise uptime but in this instance a series of complex technical issues which we did not appear to be in control of took the system offline.

We will post more details once we have had a chance to fully analyse the events and causes and decide what action we can take to minimise the chances of such a problem in the future.

Kind Regards,
Simon
RomanCart Support


Edited by Support - 14 August 2019 at 2:25pm
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rscass View Drop Down
Senior Member
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Joined: 07 November 2007
Status: Offline
Points: 699
Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 3:20pm
The sales manager and sales manager functionality (invoicing) is slow to load. Normally instant, taking 6-9 seconds to load the page.
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