SSL/ Callback Issue

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   Hi,

An unexpected change to SSL today 12th January 2016 between 11am and 3.30pm may have impacted callbacks to RomanCart from some payment gateways.

If you use Secure Trading, ePDQ or Realex - please log onto the payment gateway control panel and make sure that all your paid orders between those times are showing as such on RomanCart.

If you cannot see them on the RomanCart Sales Manager then click on 'show not completed orders'
If you can see them then you can manually set them to paid if you are sure they are paid on your payment gateway control panel.

Other payment gateways may have been affected that we are not aware of so if you use a different payment gateway it is worth checking your orders between those times.

Apologies for this inconvenience,

Support

Edited by Support - 27 January 2016 at 12:18pm

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Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10608	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Topic: SSL/ Callback Issue Posted: 12 January 2016 at 4:31pm
	Hi, An unexpected change to SSL today 12th January 2016 between 11am and 3.30pm may have impacted callbacks to RomanCart from some payment gateways. If you use Secure Trading, ePDQ or Realex - please log onto the payment gateway control panel and make sure that all your paid orders between those times are showing as such on RomanCart. If you cannot see them on the RomanCart Sales Manager then click on 'show not completed orders' If you can see them then you can manually set them to paid if you are sure they are paid on your payment gateway control panel. Other payment gateways may have been affected that we are not aware of so if you use a different payment gateway it is worth checking your orders between those times. Apologies for this inconvenience, Support Edited by Support - 27 January 2016 at 12:18pm

catballou Members Profile Find Members Posts Newbie Joined: 25 August 2015 Status: Offline Points: 1	Post Options Post Reply Quote catballou Report Post Thanks(0) Quote Reply Posted: 13 January 2016 at 10:51am
	Don't you mean January? We haven't reached March 2016 yet? Well unless you have a time machine.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10608	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 27 January 2016 at 12:19pm
	Hi, Yes - thanks for that! Support