Support should check the forums now and again...

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   I get the sense that most users problems and/or issues posted on the forum are resolved by more experienced users who point the best way for the rest of us.

But why do I also get the impression that Support do not actively, day to day, monitor the problems raised and respond when the more experienced users cannot help.

Support do not seem to have posted anything since 25th July. 

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genealogy_guy Members Profile Find Members Posts Senior Member Joined: 11 July 2009 Location: UKish Status: Offline Points: 171	Post Options Post Reply Quote genealogy_guy Report Post Thanks(0) Quote Reply Topic: Support should check the forums now and again... Posted: 30 July 2010 at 5:00pm
	I get the sense that most users problems and/or issues posted on the forum are resolved by more experienced users who point the best way for the rest of us. But why do I also get the impression that Support do not actively, day to day, monitor the problems raised and respond when the more experienced users cannot help. Support do not seem to have posted anything since 25th July.
	Regards Genealogy Guy ## My storeid is 45617 ##

Gilboa Members Profile Find Members Posts Regular Joined: 26 July 2010 Status: Offline Points: 62	Post Options Post Reply Quote Gilboa Report Post Thanks(0) Quote Reply Posted: 02 August 2010 at 9:06am
	I have noticed this too, and although I only just recently signed up with roman cart, I would have liked to see a bit more activity before I upgrade to a paid version of roman cart. How quickly are emails dealt with that are sent to support directly?

Gilboa Members Profile Find Members Posts Regular Joined: 26 July 2010 Status: Offline Points: 62	Post Options Post Reply Quote Gilboa Report Post Thanks(0) Quote Reply Posted: 02 August 2010 at 9:09am
	Actually, support just posted yesterday .... Although I agree it is a bit quiet ... maybe some of the experienced users could be added to the forum support team? I am sure I will have many questions in future ... :P

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 02 August 2010 at 6:01pm
	I must say whenever we have contacted support by direct email we have received a fast answer from them, our latest two emails were answered on Sunday morning not long after we raised questions which is not a bad service by any standard. Red

raineshoe Members Profile Find Members Posts Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502	Post Options Post Reply Quote raineshoe Report Post Thanks(0) Quote Reply Posted: 03 August 2010 at 9:48am
	I think overall support do a good job and I wouldn't want to do it as I bet you get all sorts of grief for trival as well as harder things. However, with regard the forum they do sometimes slide for some reason and need prodding occasionally to remind them to jump to listen and communicate.

Gilboa Members Profile Find Members Posts Regular Joined: 26 July 2010 Status: Offline Points: 62	Post Options Post Reply Quote Gilboa Report Post Thanks(0) Quote Reply Posted: 03 August 2010 at 9:54am
	Thank you for the information regarding communication with the support team. :)