Tangible and Intangible Goods SM Despatch

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   Hi 

At the moment when someone orders both a tangible and intangible item (eg download) from us when we go to despatch the order the SM is expecting us to despatch the download. 

Can you make it so the SM knows this is for customers to download and not us to despatch.

Thanks
Rich

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rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Topic: Tangible and Intangible Goods SM Despatch Posted: 06 March 2015 at 10:31am
	Hi At the moment when someone orders both a tangible and intangible item (eg download) from us when we go to despatch the order the SM is expecting us to despatch the download. Can you make it so the SM knows this is for customers to download and not us to despatch. Thanks Rich

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 06 March 2015 at 10:38am
	Hi, We will take a look. It shouldn't be doing that. Do you have an example order number? Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 06 March 2015 at 10:42am
	17410891

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 06 March 2015 at 11:07am
	Hi, This should be ok now. Please let us know if you get any further problems with this. Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 06 March 2015 at 11:09am
	Thanks for swift action. Rich

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 08 June 2015 at 4:12pm
	Can you please check this as it's still not fixed for us. eg today 41640 17815078

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 09 June 2015 at 11:24am
	Hi, Did you get this issue on the despatch screen or were you using the 'quick all despatch' option? Many Thanks Support Edited by Support - 09 June 2015 at 11:24am

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 09 June 2015 at 11:40am
	On the despatch page

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 09 June 2015 at 11:48am
	Hi, We have made a further change which should address this. Please let us know if you get this or any other related issue next time you get a similar order. Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 09 June 2015 at 12:07pm
	Ok, thanks