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Tangible and Intangible Goods SM Despatch |
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rich-erich ![]() Senior Member ![]() Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
![]() ![]() ![]() ![]() ![]() Posted: 06 March 2015 at 10:31am |
Hi
At the moment when someone orders both a tangible and intangible item (eg download) from us when we go to despatch the order the SM is expecting us to despatch the download. Can you make it so the SM knows this is for customers to download and not us to despatch. Thanks Rich |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
We will take a look. It shouldn't be doing that. Do you have an example order number? Many Thanks Support |
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rich-erich ![]() Senior Member ![]() Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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17410891
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
This should be ok now. Please let us know if you get any further problems with this. Many Thanks Support |
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rich-erich ![]() Senior Member ![]() Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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Thanks for swift action.
Rich |
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rich-erich ![]() Senior Member ![]() Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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Can you please check this as it's still not fixed for us.
eg today 41640 17815078 |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Did you get this issue on the despatch screen or were you using the 'quick all despatch' option? Many Thanks Support Edited by Support - 09 June 2015 at 11:24am |
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rich-erich ![]() Senior Member ![]() Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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On the despatch page
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
We have made a further change which should address this. Please let us know if you get this or any other related issue next time you get a similar order. Many Thanks Support |
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rich-erich ![]() Senior Member ![]() Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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Ok, thanks
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