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product manager problems
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Dave P View Drop Down
RomanCart Guru
RomanCart Guru


Joined: 15 February 2004
Location: United Kingdom
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Points: 4066 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Topic: product manager problems
    Posted: 10 May 2010 at 6:53am
Hi Shifio,

Have you tested what happens when you try a shorter URL, or only changing one property at once, as per Support's previous posts?
Regards,

Dave P.
Gifts for all at HoneyPotGifts
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shifio View Drop Down
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Newbie


Joined: 20 October 2008
Location: inverness scotl
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2010 at 9:10pm
yea no phone support with roman cart how annoying if i can;t get this sorted soon i may have to look elsewhere for a cart- it is driving me bananas

i keep getting the same reply from support and it takes them 19hrs to repsond- rediculous when you are trying to run a business with this
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10794 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 3:06pm
Hi,
If you are having problems saving the downloadurl then it is likely that there is a problem with the download url. It might be exceeding the maximum length, try a shorter url to see if this fixes it.
If you are changing any other properties on the product at the same time then these may be the source of the problrm. Only change one thing at a time and it will become clear which one is causing the roblem.
Many Thanks
Support
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genealogy_guy View Drop Down
Senior Member
Senior Member


Joined: 11 July 2009
Location: UKish
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Points: 171 		Post Options Post Options   Thanks (0) Thanks(0)   Quote genealogy_guy Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 3:01pm
Support have said that to be confident of them receiving notice of any issues, that you need to email them.

Support email address: support@romancart.com

Regards
Genealogy Guy
Regards
Genealogy Guy
## My storeid is 45617 ##
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Dave P View Drop Down
RomanCart Guru
RomanCart Guru


Joined: 15 February 2004
Location: United Kingdom
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Points: 4066 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 3:00pm
Hi,

Email is support@romancart.com

Phone number is given on the Romancart home page at www.romancart.com
Regards,

Dave P.
Gifts for all at HoneyPotGifts
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shifio View Drop Down
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Joined: 20 October 2008
Location: inverness scotl
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 2:37pm
is there a help email address or phone number
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shifio View Drop Down
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Joined: 20 October 2008
Location: inverness scotl
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2010 at 2:33pm
seemed to be fixed then bam new product won't save the download url yet again
cart id 27673
it will probably fix itself tomorrow again but this is getting seriously annloying
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10794 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 28 April 2010 at 10:34pm
Hi,
Maybe try it with a download url which is shorter - it might be exceeding the size limit.
Many Thanks
Support
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genealogy_guy View Drop Down
Senior Member
Senior Member


Joined: 11 July 2009
Location: UKish
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Points: 171 		Post Options Post Options   Thanks (0) Thanks(0)   Quote genealogy_guy Quote  Post ReplyReply Direct Link To This Post Posted: 28 April 2010 at 10:17pm
you might have to tell Support what your store id is. Also some info about the items that go missing (itemcode, description, etc). If you are trying to save new items and not succeeding, I fell in to the trap of the Save button being further down the screen than I thought it would be.

Regards
Genealogy Guy
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shifio View Drop Down
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Joined: 20 October 2008
Location: inverness scotl
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote shifio Quote  Post ReplyReply Direct Link To This Post Posted: 28 April 2010 at 8:58pm
it just happens spontaneously right now there are 2 products where it won't save the download url
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