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Problems with Dispatch emails |
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raineshoe 
Senior Member 
Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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 Topic: Problems with Dispatch emailsPosted: 03 June 2010 at 9:48pm |
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Tut, tut...
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Dave P
RomanCart Guru 
Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Posted: 02 June 2010 at 7:22pm |
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This is now sorted.
For the benefit of others who read this; don't customise the dispatch email in the new control panel and then use the old control panel to send dispatch emails as some of the new fields aren't compatible with the old panel. Ooops... should have known better really. |
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Dave P
RomanCart Guru
Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Posted: 02 June 2010 at 12:40pm |
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Hi Support,
I've just sent you the email we received from a customer this morning. |
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Support
RomanCart Team 
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 02 June 2010 at 11:41am |
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Hi,
Please can you get a customer to send you the email and then forward it to us. Many Thanks Support |
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Dave P
RomanCart Guru
Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Posted: 02 June 2010 at 11:31am |
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Hi,
In the last couple of weeks, customers have contacted us to complain that the dispatched email which they are receiving is incomplete. They are receiving an email which starts "Dear" and then stops and there's nothing after that. The address and email title fields are filled in correctly. 2 were hotmail accounts, 1 was a normal account. No complaints about order confirmation emails and no complaints when we re-send the dispatched email. Weird. Our copy of the dispatched email is complete as it should be. Anyone else getting this issue. I assume it's a problem with the customer's email, or the various servers which the email goes through to get to them, it's just strange that we've never heard of it in 6 years and now we're getting several of them all at once. |
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