Extra Sales Export Fields

Hi Support,

Is this not happening after all?

Today's download (single file) didn't include the new fields.

Hi,

You have added the "totalweight" field to the "items" file. (when downloading the seperate files) instead of "itemweight" !

Oh great, that's marvellous - NOT!
You did this about two years ago, change the export format without telling anyone. Why can't you email your customers in good time about changes like this. Have you no idea just what sort of hassle and time this creates for anyone relying on a set format export.
We have programs which rely on posting data into the correct columns into the database. If you just change the column order at will then the import process doesn't work.
You really need a better change request procedure instead of relying on forum posts to inform users of such a major change.
Now I will have to create a new database table and alter the import program.
Why don't you offer the option to allow users to keep with the export format they are happy with and another which has the enhancements which others may want.
Yours annoyed
AJ

Thanks Karen,
I have used this forum twice, each time to try and discover why our import had failed. Each time it's because there have been unannounced changes to the export file.
This time I was a little more clued up as to what the problem was, but I wasn't around when the user was trying to import the orders on May 2nd and she had to type them in manually into Access Forms. Have you any idea how long this can take?
Roman Cart Team, you really need to get your act sorted on this. As Karen said, it's just not acceptable to find out about these enhancements after your imports start failing.
Think on. This is twice now.
I have been working over two hours trying to sort this and that doesn't allow for the hours the user was manually typing in the data.
AJ

Dave,
Where is this announced? Just on the announcements thread of the forum?
I guess a compromise would be a warning next to the export button telling the user that there has been a change. That way you can save time and then investigate the changes which have been made.
Doesn't that seem more reasonable than having to sift through every announcement?
Worldpay send out emails to their customers warning them of changes that may affect them. Their customers are not expected to subscribe to a forum which they are not really interested in order to see the one posting in two years which tells them of a change which affects their export.
AJ