<totalprice> and <invoicenum> not working? |
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Volksdevil
Senior Member Joined: 24 July 2010 Status: Offline Points: 102 |
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Posted: 29 July 2010 at 3:05am |
Hi,
Im having trouble with a couple of the tags for the cart. On the 'Order complete' page the <totalprice> tag dosn't seem to work. And on the printable invoice from the above order complete page, the <invoicenum> dosn't work. Im testing them using cheque payment method, and also via the preview cart link. Store id: 51894 Many thanks...Hoping someone can help. |
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Volksdevil
Senior Member Joined: 24 July 2010 Status: Offline Points: 102 |
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Can anyone help with this?
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Support Oliver
RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333 |
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Hi,
If you can email support@romancart.com regarding this issue and provide your Store ID and Support Tag ( Found under "Help" "Contact Us" ) We will then be able to check over your settings. Kind Regards RomanCart Support |
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Volksdevil
Senior Member Joined: 24 July 2010 Status: Offline Points: 102 |
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Will do, thanks Oliver.
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
The tags on the order complete page should be ok now as this was fixed yesterday. For the invoice number - check when you are generating the invoice number (tools/options/general), for example with a cheque payment the order is not paid until you set it to paid on the sales manager. Many Thanks Support |
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Volksdevil
Senior Member Joined: 24 July 2010 Status: Offline Points: 102 |
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Hi, I just tried it again with cheque payment.
On the 'Order complete' page the <totalprice> tag showed £0.09 although the total was actually £8.98. And on the printable invoice from the above order complete page, the <invoicenum> still didn't show. My settings are to generate a custom invoice number when an order is created, whether or not successful so im assuming it should work for cheque payment. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
The total should be displayed correctly now. If you view the invoice on the sales manager, do you see the invoice number there? Many Thanks Support |
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Volksdevil
Senior Member Joined: 24 July 2010 Status: Offline Points: 102 |
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Total is now working thanks!
The invoice number still didn't show up on the printable invoice, but it does indeed show up in the sales manager when clicking "Invoice" The <orderid> tag works fine, but seems the invoice number tag dosn't. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Make sure you are using 'tools'/'options'/'checkout'/'Use Sales Manager Invoice format on Completion Page' Many Thanks Support |
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Volksdevil
Senior Member Joined: 24 July 2010 Status: Offline Points: 102 |
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Hi,
It's checked already I have just noticed something different after a sale though, normally i receive two emails for a sale. One saying thanks for your order, followed by the invoice. All of a sudden im just receiving the invoices, which is actually what i wanted anyway. Maybe something has changed that will now mean the tag works? I shall have another go later. |
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