WorldPay Changes

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   Hi,

Please note that up until now, on RomanCart WorldPay showed a status of 'Paid' when an order was successful.

Now when it is Successful, it will either show 'Success' or 'PreAuth' depending on whether PreAuth is being used.

Currently PreAuth triggers the same things as Success transactions, however in the next few days this will become definable.

If you have set up colours on the Sales Manager, you may want to define new ones for these new payment status'

Many Thanks
Support

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Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Topic: WorldPay Changes Posted: 07 February 2012 at 7:35pm
	Hi, Please note that up until now, on RomanCart WorldPay showed a status of 'Paid' when an order was successful. Now when it is Successful, it will either show 'Success' or 'PreAuth' depending on whether PreAuth is being used. Currently PreAuth triggers the same things as Success transactions, however in the next few days this will become definable. If you have set up colours on the Sales Manager, you may want to define new ones for these new payment status' Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 07 February 2012 at 10:21pm
	Hi support Just had a sale that was marked as "success" via our worldpay gateway but it was a paypal express payment transaction which is linked to our Worldpay account, like card transactions taken via worldpay we can choose either to accept or reject the payments being paid for through the gateway by paypal. We decided to reject this payment due to the address the customer entering being the UK and not the USA - So the success result is wrong. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 07 February 2012 at 10:28pm
	Hi, The success status is simply the value returned by Worldpay. Previously it would be displayed as paid. However now it will simply be 'success'. If you do not believe it should be 'success' then you need to discuss this with Worldpay. Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 07 February 2012 at 10:42pm
	Dear Support "Now when it is Successful, it will show 'Success'" - that is the result we have just been senton our sale and that marks the item on the cart as a green dot to show it is a paid item. I believe that now you have made the changes that this sale as with all our sales should now show on the cart as 'PreAuth' and a red dot as they are not paid or accepted till we check the Worldpay transaction details and capture them, which is the point to these changes ie. the cart does not mark items as paid if not captured and accepted. Red

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 07 February 2012 at 11:15pm
	Hi Support We have just received another sale but this time via card details - again marked "Sucess" so I guess it is because Worldpay are only sending you the one return value so at the moment your changes make no difference - I will contact Worldpay regarding their return values to you. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 08 February 2012 at 8:05am
	Hi, WorlPay returns the and 'AuthMode' parameter which describes whether the transaction was 'Auth' or 'PreAuth'. As this terminology refers to Card Processing, there is not a way to detect the status of the PayPal payment in the way you describe if you use PayPal within WorldPay. We recommend you connect your PayPal account directly to your RomanCart account and not through WorldPay. In fact i'm not sure what benefit there can possibly be in connecting to PayPal through WorldPay or any other payment gateway. Many thanks Support Edited by Support - 08 February 2012 at 8:16am

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 08 February 2012 at 8:58am
	Thank you support I will take a look into that, we set it up via our Worldpay gateway as we thought that would be the easiest way to set it up. Red

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 10 February 2012 at 4:24pm
	Our settings to show Pre-auth are now all sorted with help from Worldpay and James Thanks Angie

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 10 February 2012 at 4:27pm
	Hi, Didn't realise that was you on the phone. Glad you got it all sorted. Thanks James