Address fields containing "double quotes" ignored |
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Silent_Explorer
Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Posted: 07 September 2011 at 11:28am |
Hi Support,
Can you please address the issue where PayPal Address fields containing "double quotes" are ignored by RC e.g. the following address in PayPal: Fred Bloggs "Timber Tops" High Street Anytown Shire AB1 2CD Appears in RC Sales Manager as follows: Fred Bloggs High Street Anytown Shire AB1 2CD For an example see order RC10508301 This issue often results in packages being returned undelivered due to part of the address being missing Thanks in anticipation Nick G. |
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Silent_Explorer
Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Bump!
Support, have you investigated this issue ? Nick G. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
The integration between PayPal Pro and RomanCart will be completely re-written in the next couple of weeks. This issue is going to eb investigated/addressed as part of this. Many thanks Support |
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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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Actually. we've started getting garbled address details too, where we did not before. For example, here's one:
Shown on Paypal: Mühlenstr. 4 34379 Calden Germany Shown on RomanCart: MN&hlenstr. 4 Calden 4379 GERMANY The customer's name is also garbled, probably because of the presence of a german accent - the two dots over the letter (an umlaut). I seem to remember having to make modifications to avoid this garbling before and all was then OK. However, this is not an issue that can wait for two weeks and must be sorted out uimmediately, We have had 4 unreadable addresses today. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
You need to make sure that both your PayPal account and your cart are set to UTF-8. Please can you confirm that this is the case. Many Thanks Support |
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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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Yes, this is the case. Settings show:
Encoding - UTF-8 Do you want to use the same encoding for data sent from PayPal to you (e.g. IPN, downloadable logs, emails)?: Yes |
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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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I'm not clear where we've got to on this. In the last posting you ask me a question which I've answered. What do I do now, or are you looking into it?
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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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We are still receiving this garbled stuff through PayPal. Will you please reply to my last post
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Silent_Explorer
Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Support,
It's been four months since your reply
We are still receiving orders where important address fields containing "double quotes" are ignored, See Invoice RC11487644, the first line of this customers address as shown on PayPal is "Kampar" Could you please investigate and resolve this integration issue Thanks in advance Nick G. Edited by Silent_Explorer - 01 February 2012 at 1:14pm |
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Silent_Explorer
Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Bump
Support I've just had another similar example of this where RC dropped address line 2 because the line included an ampersand, see RC11519343 (line 2 was empty but this order has now been corrected manually) Could you please investigate and resolve this integration issue Thanks in advance Nick G. |
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