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'an error has occurred'

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jemcook View Drop Down
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Joined: 02 March 2016
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jemcook Quote  Post ReplyReply Direct Link To This Post Posted: 15 January 2018 at 2:41pm
Hi Romancart,

one of our customers in China is getting this error when he tries to complete his order by paypal:

'We are sorry, but an error has occurred. Please click on the back button and try again.
If the problem persists, please contact the merchant'

He doesn't have a problem when paying by paypal on other sites.

The order process works fine when tested here in the UK - do you have any idea what may be causing this issue?

with thanks,

Jem
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