Confirmation email settings

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   Why doesn't "Make merchant email appear to be sent from the Customer" work?

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Pevans Members Profile Find Members Posts Newbie Joined: 14 September 2012 Status: Offline Points: 10	Post Options Post Reply Quote Pevans Report Post Thanks(0) Quote Reply Topic: Confirmation email settings Posted: 30 January 2020 at 8:43pm
	Why doesn't "Make merchant email appear to be sent from the Customer" work?
	Paul Evans Games from Pevans www.pevans.co.uk/Games

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10793	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 31 January 2020 at 7:40pm
	Hi, It does work but you probably won't receive the email. Your receiving email server will look at the email and know that it has not actually come from the customer and so will either bounce it or put it in your spam folder. Systems like Gmail and Office365 are very difficult to deliver emails like that to. Many Thanks Support

Pevans Members Profile Find Members Posts Newbie Joined: 14 September 2012 Status: Offline Points: 10	Post Options Post Reply Quote Pevans Report Post Thanks(0) Quote Reply Posted: 31 January 2020 at 9:16pm
	I receive confirmation emails. They come from "Games from Pevans" <service@romancart.com> I don't use new-fangled things like Gmail: emails are going to my email server at my ISP and I download them using POP3. The reason I want the confirmation emails to come from the customer is so that, when I have an autoresponder on, the response goes to the customer, not RomanCart.
	Paul Evans Games from Pevans www.pevans.co.uk/Games

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10793	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 31 January 2020 at 9:18pm
	Hi, Feel free to tick the option for this at 'tools'/'options'/'emails' If it works for you then that's good news. If you don't get the emails though it's because your email server is blocking it which many do, in which case you would either need to sort that out with your email administrators or switch that option back off. Give it a go. Many Thanks Support

Pevans Members Profile Find Members Posts Newbie Joined: 14 September 2012 Status: Offline Points: 10	Post Options Post Reply Quote Pevans Report Post Thanks(0) Quote Reply Posted: 31 January 2020 at 11:35pm
	Yes, I have this option ticked. Yes, I get the confirmation emails. No, they don't have the customer's email address as the sender, they have service@romancart.com as the sending email address.
	Paul Evans Games from Pevans www.pevans.co.uk/Games