Create Telephone Order

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   Hi James
Yes that box is ticked, that is needed for the main cart also isn`t it?
not just for telephone orders.
Red

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Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 12:00pm
	Hi James Yes that box is ticked, that is needed for the main cart also isn`t it? not just for telephone orders. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:28pm
	Hi, On the second product you added are you sure you do not have 'clearbasket'=yes in the options section of the product properties? Many thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:43pm
	Hi Support sorry I am not sure where you would find 'clearbasket'=yes Red

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:46pm
	Hi Red, in the product manager select the product and select options, then check the setting 'clear basket' is set to no. If this is a custom item you wont be sending clear basket to the cart. Thanks James

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:47pm
	Hi Support Found that and checked a few of our products and they are all set to -No for clear Basket. Again that would cause a problem of set wrongly with our online sales wouldn`t it? and those are fine Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:55pm
	Hi, I tried it on your cart and you are clearly right. We don't see this on our test carts. We'll take a look and see what is going on. Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:57pm
	Hi James I managed to find that and checked, they are set at No and the products are not custom ones but do have modifiers attatched to them would that cause the problem? Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:57pm
	Hi, Correction - it does do it on our test cart. Looking into it now. Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 2:59pm
	Thanks Angie

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 15 March 2012 at 3:37pm
	Hi, This should be ok now. Many Thanks Support