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Razzinitup
Senior Member Joined: 09 December 2004 Location: United Kingdom Status: Offline Points: 204 |
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Bumping this one up again as I really would like this feature. Alot of sites give the option of creating an account or just go to fast checkout.
We should be able to do this. Most of my customers are repeats. We get loads of call asking about previous orders so this would realy help me. |
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softap
Senior Member Joined: 28 December 2006 Status: Offline Points: 313 |
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Bumping again after another 12 months of no enhancement in this direction. Please add (optional) "create account" facility in checkout page, so customers can checkout more quickly next time. Even better if it can remember their card details, but I suspect that is one step too far....!
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Customers can already log in to see previous orders. They can also 'remember their details for next time' With this in mind, we really struggle to see how having an extra step in the checkout where a customer has to enter a username and password would help. Please do spell it out to us - as I think we must be missing something. Many Thanks Support |
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softap
Senior Member Joined: 28 December 2006 Status: Offline Points: 313 |
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Hi support
Well, as others have discussed in this thread in the past, the "remember details for next time" is not a particularly satisfactory way to retain account details. The info gets lost if the customer clears their cookies, or buys a new machine, changes their web browser, or wants to place an order in a library or other public access area. Plus, it does not remember any card details, which would make checking-out really painless. As for you saying that the customer can already log in to view their previous orders, I am not aware of any way to do this. Perhaps I am missing something? Best wishes Andy Rigby www.christianbits.co.uk |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Se 'website'/'allow customers to access invoices' Unfortunately RomanCart would not be able to remember card details as that falls into the scope of PCI compliance. (RomanCart does not come into contact with card details which enables us to be 'Out of Scope' with regard to PCI). Many Thanks Support |
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ckart
Senior Member Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159 |
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I’m with the no to accounts on this one unless it is optional. I was happy to move from EKM which had customer accounts to the far easier RC system. It was just another password for customers to remember & caused more hassle than it was worth.
I do have a couple of customers that would like to be able to access invoices. I can see how to add a log in form, but can’t see how the password is set up in the first place, any pointers? |
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www.nfed.co.uk
Connecting the central southern equestrian community since 1999 |
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Support James
RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773 |
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Hi Ckart,
To setup a password for the merchant see 'marketing > customer relationship manager'. Edit a contact and there will be the option to assign them a password. We will hopefully be making this process automatic for the customer in the future. Thanks James |
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ckart
Senior Member Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159 |
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Thanks James
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www.nfed.co.uk
Connecting the central southern equestrian community since 1999 |
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ckart
Senior Member Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159 |
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I've just tried this out with a test account that contains orders, I can log in OK but no orders are found?
Does it have to be activated anywhere else? Steve |
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www.nfed.co.uk
Connecting the central southern equestrian community since 1999 |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Are the orders actually Paid? Many Thanks Support |
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