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Despatch function not working

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Red View Drop Down
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    Posted: 08 December 2011 at 9:36am
Just tried to use the despatch function for an order and notice that Roman Cart have added more boxes to this function for Tax and amount of sale without tax etc. with NO INFORMATION AS TO THIS CHANGE GIVEN TO USERS - This has now stopped this Function from working all together ie we are unable to use it with these new boxes filled in and also without them filled in as it just does not send the message and shows an error.
This problem is not needed at this time of the Year - 2 weeks prior to Christmas Please support sort this ASAP or just put it back to as it was till after Christmas
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 9:38am
Hi,
Sorry about that there was a problem for a couple of minutes - it should be ok now.
Many thanks
Support
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 9:51am
It has set the despatched item to the correct colour on the sale manager now but does not indicate that the despatch email has been sent and we have not received a copy of this either. If you must make changes please give us users some warning and information on the way the new functions will work. this sort of thing takes up users valuable time.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 10:08am
Have worked it out you now have to also click the send email button for this to work. Support can we have some Explanation as to the Changes for this Function Please?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 10:24am
Hi,

There is no difference in functionality, just some extra fields so that you can record the actual cost of the postage and any fulfillment costs.

You probably had to click on the 'send email' button because of the error you saw when you created the despatch. This should be ok on any future despatches.

Many Thanks
Support
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 2:16pm
As of 14.19pm we are getting problems with sending some despatch emails. When we go to despatch it says


We are sorry, but an error has occurred. Please click on the back button and try again.
If the problem persists, please contact the merchant.

The problem keeps happening
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<font color=BROWN>Mountain Bike Maps & Guides [/COLOR]
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 2:18pm
Hi,
What is the order number?
Many Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 2:20pm
Its when the item has been marked as despatched, then when click in send email get the error message.

Yes, odd time to be making changes
Bike Maps

<font color=BROWN>Mountain Bike Maps & Guides [/COLOR]
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 2:21pm
RC11147463
Bike Maps

<font color=BROWN>Mountain Bike Maps & Guides [/COLOR]
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 08 December 2011 at 2:27pm
Hi,
This should be ok now. It is because the order has no delivery country. I'm not sure why this might be as I did a test transaction on your cart (which you can now delete) and it recorded the delivery country correctly.

This is not actually related to any changes we have made.

Edit: Please can you now send the email and confirm that it is ok.

Many Thanks
Support


Edited by Support - 08 December 2011 at 2:28pm
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