Double RC confirmation with PayPal

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   Hi
This has been going on for a while now, I have searched for a setting to change but no joy.
With some (not all) PayPal Standard orders we get two RC confirmation e-mails. This in itself is not a problem but it is also taking the stock out twice for those orders! This is a bit of a problem.
Has anyone else had this or know of a fix?
If support need to have a look, the last one was Order Ref: RC10364605, store id: 19770.

Cheers
Nobby

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Nobby Members Profile Find Members Posts RomanCart Guru Joined: 28 April 2006 Location: United Kingdom Status: Offline Points: 822	Post Options Post Reply Quote Nobby Report Post Thanks(0) Quote Reply Topic: Double RC confirmation with PayPal Posted: 17 August 2011 at 9:20am
	Hi This has been going on for a while now, I have searched for a setting to change but no joy. With some (not all) PayPal Standard orders we get two RC confirmation e-mails. This in itself is not a problem but it is also taking the stock out twice for those orders! This is a bit of a problem. Has anyone else had this or know of a fix? If support need to have a look, the last one was Order Ref: RC10364605, store id: 19770. Cheers Nobby

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 17 August 2011 at 11:20am
	Hi Nobby, When you get two RomanCart emails do they have two different RC Invoice/order numbers?

Nobby Members Profile Find Members Posts RomanCart Guru Joined: 28 April 2006 Location: United Kingdom Status: Offline Points: 822	Post Options Post Reply Quote Nobby Report Post Thanks(0) Quote Reply Posted: 17 August 2011 at 11:53am
	Hi James Both exactly the same, looks like something is triggering the e-mail and stock adjustment twice! Nobby

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 17 August 2011 at 12:23pm
	Hi Nobby, Can you send your store id and support tag to me to 'support@romancart.com'? I'll have to do some tests and check your settings. Once we have a solution I will email you and post a reply here if anyone has the same issue in the future. Thanks James

Trinity Members Profile Find Members Posts Regular Joined: 30 September 2007 Status: Offline Points: 51	Post Options Post Reply Quote Trinity Report Post Thanks(0) Quote Reply Posted: 17 August 2011 at 8:41pm
	We often get 2 emails but I have never checked the stock level to see if this is being reduced twice. I'll have to check the next time it happens. Rosemarie
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tester1 Members Profile Find Members Posts Senior Member Joined: 22 August 2007 Status: Offline Points: 104	Post Options Post Reply Quote tester1 Report Post Thanks(0) Quote Reply Posted: 17 August 2011 at 9:12pm
	Thought I might throw another voice into this issue. We have several carts one of which has Paypal standard as one of the payment methods whilst the others are use Paypal Pro. FWIW, with the Paypal standard cart, we quite often get 2 confirmation emails. We don't use stock control on that cart so can't comment on that issue.

raineshoe Members Profile Find Members Posts Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502	Post Options Post Reply Quote raineshoe Report Post Thanks(0) Quote Reply Posted: 18 August 2011 at 8:13am
	Yep, we occasionally get two confirmation e-mails to.

MountMan Members Profile Find Members Posts Senior Member Joined: 17 February 2009 Location: Bath, UK Status: Offline Points: 119	Post Options Post Reply Quote MountMan Report Post Thanks(0) Quote Reply Posted: 18 August 2011 at 9:49am
	And I do
	Keep well Steve I know one day my boat will come in - knowing my luck I will be at the Airport !

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 18 August 2011 at 11:57am
	Hi Guys, We need to know which payment methods you have setup, whether they are active or not so we can continue investigating. Thanks James

Trinity Members Profile Find Members Posts Regular Joined: 30 September 2007 Status: Offline Points: 51	Post Options Post Reply Quote Trinity Report Post Thanks(0) Quote Reply Posted: 18 August 2011 at 12:06pm
	Hi James We only have HSBC and Paypal Standard as active methods. We only get 2 emails when our customer chooses Paypal Standard Rosemarie
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