RomanCart.com Forum Homepage
Forum Home Forum Home > RomanCart > Integration
  New Posts New Posts
  FAQ FAQ  Forum Search   Register Register  Login Login

Double RC confirmation with PayPal

 Post Reply Post Reply Page  <123>
Author
Message
MountMan View Drop Down
Senior Member
Senior Member


Joined: 17 February 2009
Location: Bath, UK
Status: Offline
Points: 119
Post Options Post Options   Thanks (0) Thanks(0)   Quote MountMan Quote  Post ReplyReply Direct Link To This Post Posted: 18 August 2011 at 1:27pm
Mine took place on 12th August
PayPal standard
order number RC10336849
Store ID 42844

We also take PayPal Express - no Problem
Google Checkout - No Problem

This is the only time (I think) it has happened, we don't use stock controll,so it's not a problem
Keep well
Steve
I know one day my boat will come in - knowing my luck I will be at the Airport !

Back to Top
raineshoe View Drop Down
Senior Member
Senior Member


Joined: 03 October 2007
Location: United Kingdom
Status: Offline
Points: 1502
Post Options Post Options   Thanks (0) Thanks(0)   Quote raineshoe Quote  Post ReplyReply Direct Link To This Post Posted: 18 August 2011 at 6:52pm
Basic paypal package ie standard

Also options for

Nochex
Bank transfer
Cheque
Cash
Back to Top
breezecare View Drop Down
Senior Member
Senior Member


Joined: 04 July 2009
Status: Offline
Points: 119
Post Options Post Options   Thanks (0) Thanks(0)   Quote breezecare Quote  Post ReplyReply Direct Link To This Post Posted: 21 August 2011 at 4:10am
Yes we also get two email confirmations on Paypal payments only.
Back to Top
Dave P View Drop Down
RomanCart Guru
RomanCart Guru


Joined: 15 February 2004
Location: United Kingdom
Status: Offline
Points: 4066
Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 08 September 2011 at 9:33am
In the last few days, we're getting two RC confirmation emails for virtually all Paypal sales, using Paypal Stnadard. NO other emails are being duplicated so I'm sure it's not our mail server. We've only occasionally had this problem in the past, it seems to have suddenly become worse. This suggests either RC or Paypal have changed something ?
Back to Top
MountMan View Drop Down
Senior Member
Senior Member


Joined: 17 February 2009
Location: Bath, UK
Status: Offline
Points: 119
Post Options Post Options   Thanks (0) Thanks(0)   Quote MountMan Quote  Post ReplyReply Direct Link To This Post Posted: 08 September 2011 at 12:55pm
We had this again yesterday on one order, again PayPal Standard
order no RC10510086
Keep well
Steve
I know one day my boat will come in - knowing my luck I will be at the Airport !

Back to Top
Trinity View Drop Down
Regular
Regular


Joined: 30 September 2007
Status: Offline
Points: 51
Post Options Post Options   Thanks (0) Thanks(0)   Quote Trinity Quote  Post ReplyReply Direct Link To This Post Posted: 25 October 2011 at 10:53am
Hi

We are still sometimes getting 2 confirmation emails when people pay with Paypal Standard and today we had a very worried customer ring us as he also received 2 order confirmation emails and thought he had ordered the same item twice. Order # RC10811143

Any ideas why this is still happening?

Rosemarie
Space Monkeys
MakeUp and Masks

Back to Top
tester1 View Drop Down
Senior Member
Senior Member


Joined: 22 August 2007
Status: Offline
Points: 104
Post Options Post Options   Thanks (0) Thanks(0)   Quote tester1 Quote  Post ReplyReply Direct Link To This Post Posted: 25 October 2011 at 1:52pm
FWIW, we've not had this happen to us in a long time. Nothing has changed in our Paypal settings.
Back to Top
Trinity View Drop Down
Regular
Regular


Joined: 30 September 2007
Status: Offline
Points: 51
Post Options Post Options   Thanks (0) Thanks(0)   Quote Trinity Quote  Post ReplyReply Direct Link To This Post Posted: 25 October 2011 at 2:08pm
We don't get them all the time just now and again.

We have not had a customer tell us they got double confirmation emails before.

I would just like to know why this happens

Rosemarie
Space Monkeys
MakeUp and Masks

Back to Top
Dave P View Drop Down
RomanCart Guru
RomanCart Guru


Joined: 15 February 2004
Location: United Kingdom
Status: Offline
Points: 4066
Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 12 December 2012 at 2:08pm
Hi Support,

This problem is still going on and it's causing problems with stock control. It only ever happens on Paypal orders and it's just happened on RC13418650, which had 2 products on it, for 1 off each. We got two order confirmation emails. Both products are on stock control, 1 of them is now showing a stock quantity of -1 when there was 1 in stock before the purchase (I know because it's one of the parts which I checked this morning), as notified on the 2 low stock emails which were sent out. The part number is SFSL305R, I'll leave it at -1 for today so that you can look at it. We've had loads of -1 quantities recently, where two people have gone through the basket at the same time.

The fact that 2 products have been deducted from stock proves that this is an RC error, not a mail server error. It also should be impossible to go below zero stock.

Please get this fixed, enough people have complained over the years.
Back to Top
Support Oliver View Drop Down
RomanCart Team
RomanCart Team


Joined: 06 April 2010
Status: Offline
Points: 333
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 12 December 2012 at 3:58pm
Hi Dave,

Can you please email us with your Store ID and Support Tag? I will take a look.

I will of course post my investigation results on the forum in case any other customers are having the same issue.

Kind Regards

Oliver Brason
Back to Top
 Post Reply Post Reply Page  <123>
  Share Topic   

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.086 seconds.