E-mail marketing Test E-mail

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   Good Afternoon

Earlier today I scheduled an E-mail in E-mail Marketing, when I click on the TEST button to send myself an e-mail it is not working.  I have checked the e-mail address is correct in Tools-Options-Marketing, which it is.

I have tried all day to no avail, I have changed the Test e-mail address to another address I have but the Test e-mail is still not appearing anywhere.  

Is there a problem with e-mails today?

Thank you.

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Zest Members Profile Find Members Posts Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55	Post Options Post Reply Quote Zest Report Post Thanks(0) Quote Reply Topic: E-mail marketing Test E-mail Posted: 11 November 2013 at 4:24pm
	Good Afternoon Earlier today I scheduled an E-mail in E-mail Marketing, when I click on the TEST button to send myself an e-mail it is not working. I have checked the e-mail address is correct in Tools-Options-Marketing, which it is. I have tried all day to no avail, I have changed the Test e-mail address to another address I have but the Test e-mail is still not appearing anywhere. Is there a problem with e-mails today? Thank you.

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 11 November 2013 at 4:35pm
	Hi, There are no issues with emails today. When you click on test it should say 'an email has been sent to xxx@xxx.xxx'. Does it do this or does it display a different message? Have you checked the junk folder? Thanks James

Zest Members Profile Find Members Posts Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55	Post Options Post Reply Quote Zest Report Post Thanks(0) Quote Reply Posted: 11 November 2013 at 4:50pm
	When I click on test it does state 'an email has been sent to xxx@xxx.xxx' I have checked the e-mail address stated which is correct, but the e-mail does not arrive, yes I have checked the junk folder, not had this problem before. Thanks

Support Oliver Members Profile Find Members Posts RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333	Post Options Post Reply Quote Support Oliver Report Post Thanks(0) Quote Reply Posted: 12 November 2013 at 11:03am
	Hi, We have double checked with out email servers and the email was sent. I would possibly try sending to a different email address.

ckart Members Profile Find Members Posts Senior Member Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159	Post Options Post Reply Quote ckart Report Post Thanks(0) Quote Reply Posted: 09 December 2013 at 2:51pm
	I've had the same problem, it says that the test was sent but it wasn't received. I've just sent out my first weekly newsletter using your system, that went ok & I received a copy of the newsletter, but still no test email yet the receiving Email address is the same. It's no big deal, but thought worth a mention as someone else has had trouble.