Error page when editing in: tools/options/email

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   I am, out of the blue, getting an error message when entering code in: tools / options / email / 

I was playing around with the header codes for the confirmation email but all of a sudden, when clicking 'save changes' I get an error message in a framed box on a new page:

'We are sorry, but an error has occurred. Please click on the back button and try again.

If the problem persists, please contact the merchant.'

I can edit in all other sections as normal.

Any ideas what is wrong?  I would like to continue with the setting up.

Thank you.

Edited by Gilboa - 09 September 2010 at 1:29pm

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Gilboa Members Profile Find Members Posts Regular Joined: 26 July 2010 Status: Offline Points: 62	Post Options Post Reply Quote Gilboa Report Post Thanks(0) Quote Reply Topic: Error page when editing in: tools/options/email Posted: 09 September 2010 at 12:50pm
	I am, out of the blue, getting an error message when entering code in: tools / options / email / I was playing around with the header codes for the confirmation email but all of a sudden, when clicking 'save changes' I get an error message in a framed box on a new page: 'We are sorry, but an error has occurred. Please click on the back button and try again. If the problem persists, please contact the merchant.' I can edit in all other sections as normal. Any ideas what is wrong? I would like to continue with the setting up. Thank you. Edited by Gilboa - 09 September 2010 at 1:29pm

Gilboa Members Profile Find Members Posts Regular Joined: 26 July 2010 Status: Offline Points: 62	Post Options Post Reply Quote Gilboa Report Post Thanks(0) Quote Reply Posted: 09 September 2010 at 1:01pm
	Oddly enough, if i type just standard text into the code boxes, it appears to be happy. As soon as I put in HTML, it will not have any of it. Even though just 20 minutes ago, all worked fine.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 09 September 2010 at 1:50pm
	Hi, Please email us exactly what you are entering in each of the fields so we can reproduce the problem. Many Thanks Support

Gilboa Members Profile Find Members Posts Regular Joined: 26 July 2010 Status: Offline Points: 62	Post Options Post Reply Quote Gilboa Report Post Thanks(0) Quote Reply Posted: 09 September 2010 at 1:55pm
	It appears to be working again now ... I must have had something in my html code for this particular code box that RC did not like. Still curious what it may have been ... I would email you what I originally entered when it went wrong but I have already changed in now. Thank you for the quick reply though, should it go wrong again I will email you.