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Faulty Product Email Sequence

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rich-erich View Drop Down
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    Posted: 23 February 2010 at 12:46pm
Support

Can you please fix the 'manage product email email sequence'.

I am on a mac 10.5.8 and there is no button to save the product triggers.
The buttons presented on the screen are
Check all
Uncheck all
Back

The back button also does not work.

Thank you
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 25 February 2010 at 8:14am
Hi Support

Seeing as I am paying for this and it does not work then I would at least expect a response.

Thank you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 25 February 2010 at 10:39pm
Hi,
Are you able to try it on Firefox? There are some problems with the picker and Safari that are fixed in the new control panel.
Many Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 26 February 2010 at 9:58am
Don't think that is the issue here.

The exact same thing happens on:
Firefox
Google Chrome
& Internet Explorer for windows running on ies4osx
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 February 2010 at 4:18pm
Hi,
There isn't supposed to be a save button in that screen as it saves what you select automatically.
Many Thanks
Support

Edited by Support - 26 February 2010 at 4:21pm
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 26 February 2010 at 8:46pm
As said before the back button does not work in any of the browsers; so the only way of getting back is to use the back button which does not save the selections.

And just ticking the box does not save it, it needs a trigger to do this which is probably a functioning back button.

Hope this now makes sense but let me know if still not clear.
Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 27 February 2010 at 11:51am
Hi,
Yes - I see what you mean. We will sort this out.
Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 27 February 2010 at 4:05pm
Thank You. Can you post when done please.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 01 March 2010 at 12:09pm
Hi,
This is now fixed.
Many Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 01 March 2010 at 8:19pm
Excellent, Thank You
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