Error AZ5263

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   Hi, I have set up my shop and am testing. All seems to be OK except when I try to change country from the checkout page, it directs to the page to change the country but when I click OK I get the error message "Unable to add to the cart. Please contact the merchant and quote code 'AZ5263'

The cart is not configured to be accessed from this URL."

This is the only link that returns this error message. I checked the security options and my homepage is the address listed here. 

Can you help with this?

Thanks

Melanie

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solent Members Profile Find Members Posts Newbie Joined: 07 January 2010 Location: UK Status: Offline Points: 10	Post Options Post Reply Quote solent Report Post Thanks(0) Quote Reply Topic: Error AZ5263 Posted: 07 January 2010 at 9:21am
	Hi, I have set up my shop and am testing. All seems to be OK except when I try to change country from the checkout page, it directs to the page to change the country but when I click OK I get the error message "Unable to add to the cart. Please contact the merchant and quote code 'AZ5263' The cart is not configured to be accessed from this URL." This is the only link that returns this error message. I checked the security options and my homepage is the address listed here. Can you help with this? Thanks Melanie

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 9:24am
	Hi, 'configure cart'/'security options'/'security options' You are coming from a page at a different url to what you have listed there. Many thanks Support

solent Members Profile Find Members Posts Newbie Joined: 07 January 2010 Location: UK Status: Offline Points: 10	Post Options Post Reply Quote solent Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 9:47am
	Thanks for the quick response. I'm a little confused, which address should I have here. This is my website address. The last blocked URL is a Romancart address. Thanks Melanie

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 9:49am
	Hi, Make sure that you are clicking on the link on your website when you are testing it, not anywhere else. Many thanks Support

solent Members Profile Find Members Posts Newbie Joined: 07 January 2010 Location: UK Status: Offline Points: 10	Post Options Post Reply Quote solent Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 9:54am
	I am clicking on the cart buttons only. The only time I get this error is when I try to change the country from the checkout page. I can change it from the basket etc. Can I remove the change link on the checkout so this doesn't happen? Thanks Melanie

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 10:38am
	Hi, What is the url of a page with your 'add to basket' button on? What is your storeid? Many Thanks, Support Edited by Support - 07 January 2010 at 10:38am

solent Members Profile Find Members Posts Newbie Joined: 07 January 2010 Location: UK Status: Offline Points: 10	Post Options Post Reply Quote solent Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 10:44am
	Hi, they are on various pages of the website. My main home page is www.solentsew.co.uk but all the pages are branches of www.solentsew.co.uk/Shop.htm. Store ID is 45707 Thanks Melanie

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 11:10am
	Hi, This should be ok now. Many thanks Support

solent Members Profile Find Members Posts Newbie Joined: 07 January 2010 Location: UK Status: Offline Points: 10	Post Options Post Reply Quote solent Report Post Thanks(0) Quote Reply Posted: 07 January 2010 at 11:29am
	That's great thanks for your help! Melanie

solent Members Profile Find Members Posts Newbie Joined: 07 January 2010 Location: UK Status: Offline Points: 10	Post Options Post Reply Quote solent Report Post Thanks(0) Quote Reply Posted: 08 January 2010 at 9:23am
	Hi, we have gone live today! Unfortunately, when I try to add something to the basket from another PC we get the same error. Help!!! Thanks Melanie