Modifier Order

Just needed to change codes for 4 products on my website today, I use modifiers which I already have set up and so just needed to delete 1 option on 2 modifier choices per product which should have been a simple job but NO, when I then cut and pasted the new code into my website the new code did not show my set options -
ie. the code pasted then did not reflect the options for the products that I have set, it either reorders certain listed options like size became 20", 20 1/2", 21", 28", 21 1/2" or it removed certain options from a list all together. The only way to prevent this seems to be to click every option set up for a product and save each option list one by one.
SUPPORT - This needs looking into ASAP as it causes all sorts of problems and wasted time for modifier users, It was lucky I noticed the alterations the cart system made.
Once again something new introduced which has not been tested properly, cart users are paying for features that work not to be testers for a system that does not.
Red

Support

As per my emails direct to Support regarding the problem created in the modifiers by changes made by Roman cart recently, I was told the following "The RomanCart product manager has been trying to move away from Modifiers in favour of Product Groups." I was told I should be using Groups and Oliver did say he was happy to produce a product code for us in the groups system so we could see how it would look and how much work would be involved in changing all our modifiers to the groups system (that was last Saturday) but so far nothing, we are still waiting and no reply to emails direct to support. Maybe support will be able to answer via the forum? I know someone from support was on here as I started this.

Support, as I feel I am being guided to switch from modifiers to groups and the fact that you have removed the video for modifiers and replaced it with the one on groups, are Roman Carts intentions to do away with modifiers all together? and if so at what point? removal of modifiers would be a big problem for us at the moment as all our products are listed with modifiers.

Red

Dear Support
Please see copy of email below received from Oliver re problem caused by modifier changes recently introduced, I am only going on what I have been informed of by Support as you can see

Hi,

The issue has been looked into yes. Unfortunately this is not something that will be resolved to soon.

The RomanCart product manager has been trying to move away from Modifiers in favour of Product Groups. As a long time forum member and RomanCart customer you may remember there were lots of issues with modifier products. Especially the lack of import and export.

Unfortunately we were never successfully able to get round these issues. So we moved to replace Modifiers with Product Groups. Which solved all the issues there were with modifiers.

Please give the product groups video a watch here. It has replaced the previous modifiers video:
http://www.romancart.com/sell-more/topbuttons/watch_screencast.asp?source=list&topic=productgroups

However I do fully appreciate that you are already using modifiers with your products and do not have the time to recreate everything in your store. Because this order of modifiers issue is not resolved I would be more than happy to generate your code for you manually myself.

If you can send me the RomanCart code that is generated and a list of the order you wish things to appear in. (It may be obvious) I will personally correct this and send you the code.

Apologies for the late reply I have been on annual leave. I will investigate why the other support staff have not responded to your queries.

Kind Regards

Oliver Brason
RomanCart Support Team

I was just going on what we were told ie that Roman cart are moving away from modifiers and pushing groups, we have always used modifiers so do not want to find our self in the position of suddenly being told that modifiers were being removed from the system, we need a lot of time to change our products over to the groups if this is to happen.
Our initial email concerned modifiers and the fact that your modification now causes problems with existing set up modifier codes,
I am not sure why you would add something that causes existing set ups a problem and then say that it is unlikely to be fixed soon, as I said all our products have modifiers and from what you say above we do not need groups.

Can someone from Support please let us all know re this posting does Roman Cart have intentions of removing Modifiers all together at some stage being replaced by Groups? and if the answer is no why would you replace the video with the groups one?
Red

Dear Support
Thank you for your reply.
the change to the code you say I need to make due to your cart changes (it worked fine prior to your changes) involves us changing 364 item codes and lots of lines from the modifiers in those codes to replace " that I have now to inches (inches as calling the modifier inches would not work for us as the list of sizes is for the neck measurement, belt measurement, lead length etc.)
We do not need stock control as our items are mainly made to order
so unless we wanted to show product cost dependant on which modifier was selected on our website we would not need to change over from modifiers to groups.

as it now stands and what you are telling us we either have to change every product listing we have in the modifiers or redo them all again in the groups, either way a very very very big job which will take a lot of time which is why the promised code for one of our products Oliver said he would do for us in the groups system so we could see how it could be done, how it would look on line and to get an estimate of the time involved in changing everything has not been done and my emails blanked.

My question again is why have you introduced something that now causes problems for existing customers and a previous reliable function and then say you cannot fix it or even seem interested in fixing the problems caused?
Also can I get an answer to the last question on my prev. posting
Can someone from Support please let us all know re this posting does Roman Cart have intentions of removing Modifiers all together at some stage being replaced by Groups? and if the answer is no why would you replace the video with the groups one?
as I need to know if I have only the one option in fixing this ie change every code to the groups system as it is pointless for me to redo all modifier codes only to have you then remove modifiers from the system all together.
Red

Dear Support
firstly I have not checked to see if you have or have not removed the modifier video and replaced it with the groups video I am just going on what Oliver (support) wrote in his email to me "Please give the product groups video a watch here. It has replaced the previous modifiers video:
http://www.romancart.com/sell-more/topbuttons/watch_screencast.asp?source=list&topic=productgroups"

You seem to be skirting around giving a public straight forward reply to my question via this forum, it is simple Does Roman Cart have intentions of removing Modifiers all together at some stage being replaced by Groups?

Yes my modifiers worked fine before the changes made but now as I have been reporting they scramble lists or delete bits even though they are shown correctly in the product manager.

I have set up a new product under 1 1/2" collars TESTW87
if you go to Modifier Item Name 6 and remove a modifier ie. Head Stud 7, save the change, then save again below stock control, modifiers, quantity pricing etc. then show me the code. Then put that code onto a live website it should then show the product choices but either scramble some of the modifier list contents (ie. sizes may not be listed in order) or remove bits all together (ie. first part of lists just do not show) I am sorry I cannot state exactly what you will see as it can change each time the code is used.
I am worried that because it is so unpredictable as to the faults the code shows that we may miss a mistake it causes.
As stated the only way we discovered to stop the problem was to save every single modifier for the product code you want to alter but then we did have a case of that not working either till we tried again.

Regarding Oliver`s pushing the groups system and promise to create one of our products on the group system for us so we could see how it could be done, how it would look on line and to get an estimate of the time involved, is this going to be produced?

I have concerns that as my direct question regarding removal of the modifier system all together has not been answered that you do intend to do so at some point and if so I would rather know well in advance as I am sure other modifier users would.
Red