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raineshoe 
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Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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 Topic: PaymentsPosted: 05 June 2014 at 7:53am |
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Has there been any problem with Paypal and Nochex links as we had several orders not go through properly last night. Could be user error or they just decided not to complete, but wondered if there was a problem with either of these services connecting with RC cart.
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Support
RomanCart Team 
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803 |
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Posted: 05 June 2014 at 9:04am |
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Hi,
No problems that we are aware of, however please try a transaction yourself and let us know if you get any problems. Many Thanks Support |
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Silent_Explorer
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Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Posted: 06 June 2014 at 2:50pm |
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Hi Jane,
I had two orders yesterday that showed in Sales Manager Pay status as 'Result not ready' The status history: shows 'Completed' followed about one second later by 'Result not ready' I had to set them to 'Paid' manually Regards Nick G. |
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raineshoe
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Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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Posted: 06 June 2014 at 3:23pm |
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Spoke to one of our customers and she said she couldn't get paypal to work at all. I also found when I tried to log on to paypal it wouldn't let me log on either so think it might have been an outside issue rather than an RC one now. Nice to know I wasn't alone!
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ae3799t
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Joined: 14 April 2008 Location: United States Status: Offline Points: 26 |
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Posted: 05 July 2014 at 8:39am |
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I have had problems with PayPal Pro PayFlow Edition and PayPal Pro USA and also PayPal Advanced. The first 2 would work for Visa Cards, but send back a Card Not Valid for Master Cards and the order shows Incomplete. I noticed the Incompletes seemed to have increased, so I called the customers and tried using heir credit cards with the same error results. I re-ran their cards though Link Point and they all worked.
Advanced would not let me fill the Credit Card Security field in. I tried with IE and Chrome. |
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Support
RomanCart Team
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803 |
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Posted: 05 July 2014 at 9:19am |
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Hi,
You need to contact PayPal regarding the card declines. The advanced csc code should be ok now. Many Thanks Support |
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Silent_Explorer
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Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Posted: 30 September 2014 at 3:24pm |
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Hi Support,
I'm still getting lots of order per day that show in Sales Manager Pay status as 'Result not ready' The status history: shows 'Completed' followed about one second later by 'Result not ready' I had to set them to 'Paid' manually I've also noticed approximately 100 strange entries are showing in my PayPal Daily Activity Transaction Report per day, I've reported the issue to PayPal support and they have replied as follows:
Could you please investigate this urgently as customers are abandoning the cart due to this payment processing issue which has been occurring for several months now and we are loosing sales. Thanks in advance, Regards Nick G. Edited by Silent_Explorer - 30 September 2014 at 3:25pm |
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Support
RomanCart Team
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803 |
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Posted: 30 September 2014 at 4:34pm |
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Hi,
Please email us the details of the api call. If you do not have them, please can you get your support contact to forward them and we will take a look. As per previous posts, the result not yet ready is something we will implement a workaround for (i.e. get the page to refresh a few times as it seems that RomanCart is simply too fast for it). Many Thanks Support |
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Silent_Explorer
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Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Posted: 30 September 2014 at 4:58pm |
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Hi Support,
I've submitted a request for details of the offending 'API requests' via the PayPal support forum and I'll get back to you when they reply. I suspect that the 'result not yet ready' response is linked to the invalid API request issue Nick G. |
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Silent_Explorer
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Posted: 30 September 2014 at 5:30pm |
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Hi Support,
I'm not sure whether or not this is related to the issue but I've noticed that a high percentage of my PayPal transactions are showing 'null null' in the delivery address field as follows: Send to address null null 1 High St Anytown Shire RG5 4JJ What is causing the 'null null' to appear, is this an API script error? |
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I see a pattern in your PayPal daily report where you are sending an API inquiry request without any value.