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Create Telephone Order
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Red View Drop Down
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    Posted: 13 March 2012 at 6:38pm
Does anyone know if this function is now live? or can support tell us please. I clicked the icon and found that it no longer says "this function is not available", so I tried to use it but found that it does not seem to work properly.
Red
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RomanCart Team
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 13 March 2012 at 6:39pm
Hi,
Yes - it is live.
There are a couple of minor issues we are working on (for example the search does not work properly) but it should generally be ok.
Let us know if you get any problems.
Many Thanks
Support
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Red View Drop Down
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Points: 876 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 13 March 2012 at 7:08pm
Hi Support
I tried it earlier - it did not add the customers details from the customer relationship manager so I gave up.
Red
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Red View Drop Down
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Points: 876 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 13 March 2012 at 11:04pm
Hi Support
Is it now possible to have extra Custom Payment Methods for use with the new Telephone Order and Mail Order functions?
Red
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Support Oliver View Drop Down
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Points: 333 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 14 March 2012 at 9:39am
Hi Red,

We have not added extra facilities for mail and telephone orders. However are you aware that you can use the Payment Gateway to process cards for phone orders?

Could you explain what extra option you would want and how you would need it to work, if you want to contact us directly on the phone to discuss or to support@romancart.com please feel free to do so.

Kind Regards
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Red View Drop Down
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Points: 876 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 14 March 2012 at 10:03am
Dear Support
Yes we know how to take the payment however if we connect the new telephone order function to Worldpay via the existing worldpay payment button we would have to enter the customers card details they have given us in as if we were the customer because the button would take us to the Worldpay payments page, which is something you are not allowed to do.
If we link the telephone order to our existing custom Telephone/Fax payment button that has additional information entered asking our online customers that select this payment method to contact us within the next three days to provide their card details for payment, which is no good for the new telephone order function as the customer will have already given their payment details and do not need to be asked again to do so. So another 2 Custom Payment Methods would help as one could be set up for the Telephone Orders we enter onto the system and the other for Mail Order ones. I also know that in the past a number of users have requested more custom payment methods so adding a couple more would also help them.
Red
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 March 2012 at 10:22am
Hi,
You need to use a payment gateway with a MOTO account.
This enables you to process the card details of the customer over the phone.

With most payment gateways you have to log into their virtual terminal to do this, in which case the custom payment method may be appropriate.

We will look into adding the ability to create further custom payment methods as this would be useful.

Sage pay allow MOTO however not with the integration that is used by RomanCart. We are looking into integrating their VSP server integration which it would work with.

Many Thanks
Support
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rich-erich View Drop Down
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Hi Support

We have tried it but are getting the error

Unable to add to the cart. Please contact the merchant and quote code 'AZ5263'
The cart is not configured to be accessed from this URL.

Rich
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Red View Drop Down
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Points: 876 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 14 March 2012 at 10:55am
Hi Support
Yes we know that you need "a payment gateway with a MOTO account.
This enables you to process the card details of the customer over the phone."
which is the reason we were explaining that we cannot just use the existing Worldpay button and we already use our only Custom payment method.

Thank you for saying that you "will look into adding the ability to create further custom payment methods as this would be useful."
Red
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Support James View Drop Down
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Originally posted by rich-erich rich-erich wrote:


We have tried it but are getting the error

Unable to add to the cart. Please contact the merchant and quote code 'AZ5263'
The cart is not configured to be accessed from this URL.


Hi Rich,

We are looking into this, for the mean time you can get around it by going to 'tools > security options' and removing the URL in the field 'only accept calls to the cart from:'.

Thanks

James
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