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123
Newbie Joined: 15 March 2010 Status: Offline Points: 3 |
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Posted: 15 March 2010 at 2:07pm |
I am having an intermittent problem with checking out.
We are using zero payment method to accept cash payment. Occassionaly when we click 'click here to complete the order' it comes up with 'cart empty' and not the thank you page. The transaction then shows in the sales manager but does not take off the tickets from stock control in the product manager. Any ideas?? Thanks for your help. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
It is likely that it has been left on the checkout page to allow the cart to expire - approx 1 hour, before clicking on the button to pay. Many thanks Support |
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123
Newbie Joined: 15 March 2010 Status: Offline Points: 3 |
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Thanks for your reply. I have tried waiting an hour but the transaction goes through as it should. Do you have any other ideas please?
Thank you! |
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Dave P
RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Hi 123,
If the cart is empty, the transaction in the sale manager is probably incomplete, i.e. it's not been paid and so the stock wouldn't be reduced. I think you mis-understood Support's previous answer - they meant that the cart had been left on the checkout page for more than one hour before someone clicked the button to pay. Waiting like that will cause the cart to expire and be emptied. You waiting an hour before trying again will result in the transaction going through properly, unless you wait more than an hour between adding the items to your cart and clicking on the 'pay' button. |
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123
Newbie Joined: 15 March 2010 Status: Offline Points: 3 |
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Hi Dave P,
Just to clarify, I added two items to the basket, filled in the address etc on the checkout page then waited an hour to hit the 'complete transaction' button. Waiting an hour on checkout.asp let the transaction go through fine - could it be to do with zero payment? I shall now try waiting for an hour on cart.asp... (We are using Romancart to order tickets online and through a box office. The box office accepts orders in person by using a promotion code that zeros the value of the order so that it can then go through without taking an online payment. It is the boxoffice that is having the occasional problems. Otherwise it all works great!) thanks, again |
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