Free Shipping no longer working |
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Support Oliver
RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333 |
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Posted: 07 May 2013 at 11:41am |
Hi,
You can find this information under 'Help/Contact us' when logged into your RomanCart. Kind Regards Oliver Brason |
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Razzinitup
Senior Member Joined: 09 December 2004 Location: United Kingdom Status: Offline Points: 204 |
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Hi
What is a support tag? |
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Support Oliver
RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333 |
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Hi Dave,
There are a number of things that can cause this. Typically this is normally caused by changes to your countries section in RomanCart. Under 'Configure/Countries' This also could be a change to any TAX settings in RomanCart. For instance prices used to include VAT and now they don't etc. Without accessing your account however there is no way to determine exactly what has happened. If you could please contact support@romancart.com and provide your Store ID and Support Tag we will be happy to review your settings and see if we can find out why this is happening. Please remember to not post this information to this forum. Upon investigating this we are happy to post the reply both to you in email and on the forum for other users if you so wish. Kind Regards Oliver Brason RomanCart Support Team |
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Razzinitup
Senior Member Joined: 09 December 2004 Location: United Kingdom Status: Offline Points: 204 |
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Hi
I have found that my free shipping no longer works. I have had it set up for years where orders over £135 had free delivery other wise its £6. I have found this morning it no longer works until £145. even though its still set to £135 Whats changed? Store number 13871 Shop www.us4slush.com Dave |
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