Iphone App.. IOS9 not working.. |
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mrmushroom
Newbie Joined: 03 May 2012 Status: Offline Points: 37 |
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Posted: 16 September 2015 at 9:53pm |
Just a heads up. I didnt realize how much I use the iphone app until today when I upgraded to IOS9 and it does not work.
Any idea on when that bug will be fixed? |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Thanks for the info. We will take a look. Does it come up with an error saying not compatible with ios9? or does it download but simply not work? Many Thanks Support |
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mrmushroom
Newbie Joined: 03 May 2012 Status: Offline Points: 37 |
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When I open the app, it simply just shuts off and disappears.
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ckart
Senior Member Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159 |
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I upgraded yesterday to IOS9 just read this, tried mine & it works ok?
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Interestingly we did initially get the issue Mrmushroom reported. However once we reset the phone (which we had to do to develop the app) it worked with no problem. MrMushroom : please try switching your device off and back on again. If that fails, please uninstall the app and re-install it. Many Thanks Support |
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mrmushroom
Newbie Joined: 03 May 2012 Status: Offline Points: 37 |
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I'm not sure what I am doing wrong but I tried on my wife's Iphone 6 with iOS9 and she was having the same issue. I tried deleting the app, doing a hard reset, re-installing and getting the same issue. On/Off many times and still not working.
I also tried on my Ipad Air 2 and a friends Ipad mini all with iOS9 and they all do the same thing. I must be doing something wrong if nobody else is reporting this not working. I've tried every possible combination of ways and cant figure this out! Here is a quick video of the issue after resetting and re-installing the apps compared on different Apple products Here is a Quick Youtube Video of the Issue Edited by mrmushroom - 22 September 2015 at 2:48pm |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
We have seen the same thing on some devices. We are working on re-engineering it for IOS 9 and will update it as soon as it is ready. Many Thanks Support |
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mrmushroom
Newbie Joined: 03 May 2012 Status: Offline Points: 37 |
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Ok, thanks! I really loved the APP and made it so much easier to glance at sales throughout the day. I feel naked without it! I appreciate it!
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mrmushroom
Newbie Joined: 03 May 2012 Status: Offline Points: 37 |
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Do you guys have any idea of a timeframe of an update for the app?
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
The new app is waiting for approval from Apple. Many Thanks Support |
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