GDPR |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 02 May 2018 at 5:06pm |
Hi,
Please note that our terms and conditions have been updated with a new section on GDPR at https://www.romancart.com/sell-more/action/tsandcs.htm We will have more information on GDPR by the end of this week. Many Thanks Support |
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Josiah.W
Newbie Joined: 29 September 2016 Status: Offline Points: 5 |
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Hi,
Thanks for the update. We are currently reviewing our privacy policy. We have set out what personally identifiable information is collected during checkout, but would like to let users know that they will also be subject to RomanCart's Privacy Policy when they go through to the cart. Would https://www.romancart.com/sell-more/action/tsandcs.htm be the best URL to refer users to, or will you be setting up a separate privacy policy page? Regards, Josiah |
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rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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1. Can you please tell me the process whereby if a customer asks for what information RC holds for them we can export it and send to them. eg personal details and order history. For example I don't see an easy way to go into the CRM and export data for one customer.
2. If a customer ask us to delete their data that RC holds do we do it or do we request you do it? Thanks |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
To delete contact information, locate the contact on the CRM and click on delete which removes that record. For sales information do a search for that persons email address on the sales manager and you can print off invoices of all the orders. Note that you have a legal obligation in the UK to store sales records for a minimum of 7 years. Refer to article 17 of the GDPR for more details on the requirements for deleting data. Many Thanks Support |
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rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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Ok, thanks. You have a good understanding of this so does that mean if a customers wants their information deleted we are not allowed to do it (if before 7 years). ie we can delete from the CRM but the SM is still holding the actual sales records - which we can't delete.
Re the legal obligation, is it lawful to use you as our storage facility - ie not to for us to store directly. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
We can't give legal advice. You would need to refer to legal advisers for advice in how the GDPR relates to your business and your own obligations. There is a lot of information at https://www.eugdpr.org To clarify, there is no legal obligation to keep information on RomanCart. Many Thanks Support |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
More information is now available at https://www.romancart.com/gdpr This includes links to our new privacy policy and terms and conditions. Many Thanks Support |
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Josiah.W
Newbie Joined: 29 September 2016 Status: Offline Points: 5 |
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Excellent, thanks for your help!
Regards, Josiah |
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rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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RomanCart Ebay Marketplace: at the moment a customer buying from this has a Y automatically added to them to accept marketing in the CRM. This would be against GDPR terms so can you tell me how RC will deal with this.
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
I don't think there is anything on ebay which facilitates this, so we will have to add an option for how you want it to be set. More info here when it's available. Many Thanks Support |
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