GDPR |
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rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
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If all the payment processing bypasses RC then I think it should be set a an N by default.
I don't know GDP well enough yet to know if we are allowed to subsequently contact them to ask if they would like to receive marketing emails. If it is the case then in the CRM it would be good to be able to create a list for market place orders. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
You are not allowed to contact an email address to ask if they want to receive marketing emails from you. However - of course as they are buying from you you are clearly allowed to communicate with them via email with regard to the purchase. Many Thanks Support |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Further to last post - agreed - it would be good to select a list that they go in.
Many Thanks Support |
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EddieODG
Newbie Joined: 07 November 2015 Location: London Status: Offline Points: 28 |
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My sales on Romancart also used to automatically have a "Y" set for marketing. It appears that from 1st March it has been set to "N".
Is there a way I can change this back, I am not sure where the setting would be, or having changed anything myself to bring about the change, and was thinking it may have been done for GDPR compliance by Romancart, but the above suggests that I was wrong in that thinking. If you can advise I would be grateful. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Set your marketing preferences at 'tools'/'options'/'marketing' Many Thanks Support |
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EddieODG
Newbie Joined: 07 November 2015 Location: London Status: Offline Points: 28 |
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Thanks for the quick reply.
I see there are three choices, to set as no marketing, or to ask customer whether to opt in or opt out. That appears to be different as all my customers used to be opted in by default. Am I wrong in thinking the options have changed, and if so were we informed that this would happen? Is there a place I can add text regarding the opt out / in, to advise what sort of marketing the customer may receive? Edited by EddieODG - 10 May 2018 at 3:21pm |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Please see http://forums.romancart.com/important-gdpr-changes_topic13649.html These changes are as a result of GDPR. See www.romancart.com/gdpr for more details. Edit any text in the cart to 'configure'/'change any text' Many Thanks Support |
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Phil Dart
Newbie Joined: 27 August 2014 Location: Spean Bridge Status: Offline Points: 26 |
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My understanding is that we need to contact each customer on the CRM who is currently set to EP=Y, to ask them if they wish to continue receiving marketing. In theory after sending that out, all contacts should be EP=N until they re=confirm.
Is there a way to set to N universally, and is there a template code or some other clever way to automatically re-instate them to Y when they respond? In other words, in the same way as they can unsubcribe from a newsletter though RC, can they re-subscribe? |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
We will be adding functionality to do this on Monday. Many Thanks Support |
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Phil Dart
Newbie Joined: 27 August 2014 Location: Spean Bridge Status: Offline Points: 26 |
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Great news - thanks.
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