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Free Shipping no longer working

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Razzinitup View Drop Down
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Joined: 09 December 2004
Location: United Kingdom
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    Posted: 07 May 2013 at 11:29am
Hi
I have found that my free shipping no longer works.
I have had it set up for years where orders over 135 had free delivery other wise its 6. I have found this morning it no longer works until 145. even though its still set to 135 Whats changed?
Store number 13871
Shop www.us4slush.com
Dave
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Support Oliver View Drop Down
RomanCart Team
RomanCart Team


Joined: 06 April 2010
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2013 at 11:36am
Hi Dave,

There are a number of things that can cause this. Typically this is normally caused by changes to your countries section in RomanCart. Under 'Configure/Countries' This also could be a change to any TAX settings in RomanCart. For instance prices used to include VAT and now they don't etc.

Without accessing your account however there is no way to determine exactly what has happened. If you could please contact support@romancart.com and provide your Store ID and Support Tag we will be happy to review your settings and see if we can find out why this is happening.

Please remember to not post this information to this forum. Upon investigating this we are happy to post the reply both to you in email and on the forum for other users if you so wish.

Kind Regards

Oliver Brason
RomanCart Support Team
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Razzinitup View Drop Down
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Joined: 09 December 2004
Location: United Kingdom
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Razzinitup Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2013 at 11:38am
Hi
What is a support tag?
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Support Oliver View Drop Down
RomanCart Team
RomanCart Team


Joined: 06 April 2010
Status: Offline
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2013 at 11:41am
Hi,

You can find this information under 'Help/Contact us' when logged into your RomanCart.

Kind Regards

Oliver Brason
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