Order does not appear wehen Promo code used. |
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ipssissimus
Newbie Joined: 17 January 2008 Status: Offline Points: 34 |
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Posted: 22 February 2010 at 9:59am |
A customer has used a promo code that set the value of the order to £00.00. No part of the order came through to my email. Is this normal, an error or do I need to change settings within my cart?
Many thanks Andrew |
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rscass
Senior Member Joined: 07 November 2007 Status: Offline Points: 720 |
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Hi Andrew,
You need to go to sales manager and look at incomplete transactions. Since he cannot pay by card for a zero transaction, then he has not completed the purchase in the eyes of the cart. I get them to go as far as 'pay by debit card', abandon the cart, then adjust everything manually. Richard. |
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ipssissimus
Newbie Joined: 17 January 2008 Status: Offline Points: 34 |
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Many thanks for your reply Richard. I'll have to look carefully to distinguish between failed paypal processes and genuine promo use.
Regards Andrew |
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rscass
Senior Member Joined: 07 November 2007 Status: Offline Points: 720 |
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Hi Andrew,
I would add that if you find a way around it, let me know. I've been merrily selling vouchers for the cost of a product plus UK shipping, but I've discovered that the promo code will only affect basket totals excluding shipping. Product cost is £24.95, shipping £2.35, voucher is for £27.30. When the voucher is applied it will only knock £24.95 off the basket total - customer has to buy something else (worth over £2.35) to get the £27.30! Richard. |
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