Unicode in confirmation e-mails |
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hubjub.co.uk
Newbie Joined: 25 March 2010 Status: Offline Points: 3 |
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Posted: 25 March 2010 at 10:12am |
Hi chaps, I'm having a small but irritating problem with RomanCart confirmation mails.
Orders from EU countries often include non-US-English characters in the address -- acute and grave accents from France, umlauts from Germany and so on. I have opted to receive plaintext email confirmations. As far as I can tell, RomanCart is still using the ASCII character set to send mails. As a result, non-US-English characters are represented by groups of two or three letters, not always obvious. I have to consult the RomaCart website or write to the customer for clarification, all of which wastes time. Any chance of switching RomanCart e-mails into UTF-8? Best, Will / HUBJUB |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
'configure cart'/'configure other options'/'general' tab. Many Thanks Support |
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hubjub.co.uk
Newbie Joined: 25 March 2010 Status: Offline Points: 3 |
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Hi guys, I have the UTF-8 option set. Still getting messy non-unicode encodings in the confirmation mails. Can send examples if wanted. Best, W.
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
What payment gateway is used on one such order? Many Thanks Support |
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Silent_Explorer
Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Support,
I suffer the same problem! I use PayPal Pro and have the UTF-8 option set in RC. The characters are displayed correctly in RC, it's just the emails for some international orders that are garbled e.g. address as shown in email= Grønnebakkan 49 Harstad 9408 NORWAY address as shown in RC= Grønnebakkan 49 Harstad 9408 NORWAY Regards Nick G. |
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The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Is your PayPal account set to UTF-8? Many Thanks Support |
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Silent_Explorer
Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Yes,
I can confirm that my PayPal account is set to UTF-8 Nick G. |
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The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Can you forward us an example email. Thanks Support |
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hubjub.co.uk
Newbie Joined: 25 March 2010 Status: Offline Points: 3 |
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Hi chaps, sorry for the slow follow-up -- I was travelling yesterday afternoon. A perfect glitched example came in this morning. I don't want to post a customer's order details for obvious reasons, so please either have a look at the server logs and get the outgoing e-mail for RC7171977 or mail me direct on sales@hubjub.co.uk and I will forward the message as recd. Glad to hear from Nick G., btw -- I was beginning to think it was just me! Best, W.
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