Email Issue 9pm Last Night |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 07 March 2012 at 10:33am |
Hi,
At around 9pm last night (06th March 2012) there was a tech problem which prevented confirmation emails from being sent for a short time If you had orders at this time, you will need to send the emails by selecting the 'resend confirmation email' in teh sales manager. Thanks- Apologies for inconvenience. Support |
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Keith
Senior Member Joined: 21 November 2005 Location: United Kingdom Status: Offline Points: 261 |
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Hi
The resend confirmation email worked with one order which was paid by PayPal Express but I have two orders using manual swipe and they won't re-send the emails. Any ideas? |
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Support Oliver
RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333 |
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Hi,
Try setting their status to paid (obviosuly once they have been) and then resending. Kind Regards Oliver |
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Keith
Senior Member Joined: 21 November 2005 Location: United Kingdom Status: Offline Points: 261 |
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Great, that works OK. Many thanks
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Support James
RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773 |
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Hi,
Emails should be working for everyone. You are probably not receiving issue emails for a different reason. If you send your store ID and support tag to 'support@romancart.com' we can check for you. Your support tag is found under 'help > contact us'. Thanks James |
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