Incorporate region option in cart page

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Red is correct - RC's recommended way is fine if you only sell in your home country - but these days more and more merchants will be pushing the export or die boat and this means that the present set-up is as described above and undoubtedly leads to a lot of cart abandonment by non-UK prospective purchasers. As we have live analysis of of our website users we see this happening time and time again. BTW - you are still using Change Region on the smartphone implementation - not Change Country which is more logical. A region is somewhere like the "South West" or the "North". My subscription is due for renewal in April and I am sadly starting to look at the alternative to RC which sometimes appears more concerned with cosmetic changes, promised upgrades which take an age and a day, and a blinkered approach to genuine constructive criticism.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
jackslad Members Profile Find Members Posts Senior Member Joined: 07 April 2009 Status: Offline Points: 412	Post Options Post Reply Quote jackslad Report Post Thanks(0) Quote Reply Posted: 25 January 2013 at 10:29am
	Red is correct - RC's recommended way is fine if you only sell in your home country - but these days more and more merchants will be pushing the export or die boat and this means that the present set-up is as described above and undoubtedly leads to a lot of cart abandonment by non-UK prospective purchasers. As we have live analysis of of our website users we see this happening time and time again. BTW - you are still using Change Region on the smartphone implementation - not Change Country which is more logical. A region is somewhere like the "South West" or the "North". My subscription is due for renewal in April and I am sadly starting to look at the alternative to RC which sometimes appears more concerned with cosmetic changes, promised upgrades which take an age and a day, and a blinkered approach to genuine constructive criticism.
	_____________________________ Reflections of infinity, Hitchin

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 25 January 2013 at 10:13am
	The problem with setting to default to our home country is that for international customers they then see the UK postage rate and vat charges and uk price, if they then do not notice the Change country (language problems and word "change" not over visable) and go on to the checkout then at that point notice the change the country on the delivery address, they then are sent to the country selection page after which they then have to select the checkout page again, which from memory of testing wipes out any address information they already entered, far to many steps. This is not "The fewer options the customer has to make the easier it is to buy option". We have the region page show as we do not wish our customers to be confused over the prices they are first shown so if it was simply part of the cart page that would remove the regions page step and be quicker for sales coming through a Smartphone. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 24 January 2013 at 8:07pm
	Hi, Most stores default it to their home country so you wouldn't see the region screen unless you click on 'change region'. The fewer options the customer has to make the easier it is to buy. Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 24 January 2013 at 7:32pm
	I am sure most online stores do not restrict sales to just their own country. I am with Jackslad it would be better as part of the cart page. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 24 January 2013 at 1:21pm
	Hi, I would argue that on a mobile device you need clear separate steps rather than everything crammed onto one screen. In addition most stores have the majority of customers located in their home country, so they do not see the region screen at all. Many Thanks Support

jackslad Members Profile Find Members Posts Senior Member Joined: 07 April 2009 Status: Offline Points: 412	Post Options Post Reply Quote jackslad Report Post Thanks(0) Quote Reply Posted: 24 January 2013 at 12:13pm
	There is a glaring issue with RC's implementation of regional option. IMHO the region drop down option should be part of the cart page. Given that many prospective customers will not have English as their first language incorporating the regional options into the cart page could save many lost sales. This is even more important when a sale is coming through a Smartphone.
	_____________________________ Reflections of infinity, Hitchin