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Incorporate region option in cart page

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jackslad View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackslad Quote  Post ReplyReply Direct Link To This Post Posted: 25 January 2013 at 10:29am
Red is correct - RC's recommended way is fine if you only sell in your home country - but these days more and more merchants will be pushing the export or die boat and this means that the present set-up is as described above and undoubtedly leads to a lot of cart abandonment by non-UK prospective purchasers. As we have live analysis of of our website users we see this happening time and time again. BTW - you are still using Change Region on the smartphone implementation - not Change Country which is more logical. A region is somewhere like the "South West" or the "North". My subscription is due for renewal in April and I am sadly starting to look at the alternative to RC which sometimes appears more concerned with cosmetic changes, promised upgrades which take an age and a day, and a blinkered approach to genuine constructive criticism.
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 25 January 2013 at 10:13am
The problem with setting to default to our home country is that for international customers they then see the UK postage rate and vat charges and uk price, if they then do not notice the Change country (language problems and word "change" not over visable) and go on to the checkout then at that point notice the change the country on the delivery address, they then are sent to the country selection page after which they then have to select the checkout page again, which from memory of testing wipes out any address information they already entered, far to many steps.
This is not "The fewer options the customer has to make the easier it is to buy option".
We have the region page show as we do not wish our customers to be confused over the prices they are first shown so if it was simply part of the cart page that would remove the regions page step and be quicker for sales coming through a Smartphone.
Red
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 24 January 2013 at 8:07pm
Hi,
Most stores default it to their home country so you wouldn't see the region screen unless you click on 'change region'.
The fewer options the customer has to make the easier it is to buy.
Many Thanks
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 24 January 2013 at 7:32pm
I am sure most online stores do not restrict sales to just their own country. I am with Jackslad it would be better as part of the cart page.
Red
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 24 January 2013 at 1:21pm
Hi,
I would argue that on a mobile device you need clear separate steps rather than everything crammed onto one screen.
In addition most stores have the majority of customers located in their home country, so they do not see the region screen at all.
Many Thanks
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jackslad View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackslad Quote  Post ReplyReply Direct Link To This Post Posted: 24 January 2013 at 12:13pm
There is a glaring issue with RC's implementation of regional option. IMHO the region drop down option should be part of the cart page. Given that many prospective customers will not have English as their first language incorporating the regional options into the cart page could save many lost sales. This is even more important when a sale is coming through a Smartphone.
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