New Customer ?

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   Support - We have noticed that because the system works from the email the customer enters to work out if they are a New or a past customer that some past customers are being marked as New ones.
Red 

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Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Topic: New Customer ? Posted: 30 January 2012 at 1:31pm
	Support - We have noticed that because the system works from the email the customer enters to work out if they are a New or a past customer that some past customers are being marked as New ones. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10792	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 30 January 2012 at 1:34pm
	Hi, This is an interesting point. How are you determining that the customer is in fact the same customer which appears under a different email address, and is this something which would apply to all cases in your view? Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 30 January 2012 at 2:12pm
	Hi Support The customers are saying that they are previous customers under sorce. I noticed that we have quite a lot say this but show as New Customers. I have just checked through a few of these and found one that when I search by name comes up with a past order ut is showing as a new customer. I will email you the order numbers direct so you can see. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10792	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 30 January 2012 at 2:13pm
	Hi, The system uses email address to identify a customer. If the customer uses a different email address then they will be a new customer on the crm. Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 30 January 2012 at 5:25pm
	Thank you support for the answer, I was aware that the system uses the email address to set the order either as New Customer or a Previous customer. I was just wondering if it was possible for you to set this feature to give a better result? (not sure how that could be done). Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10792	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 30 January 2012 at 8:02pm
	Hi, It's not possible. You can have multiple people with the same name at the same address. e.g. a large company or a university. The email address is the only way to do it without having customer signins/accounts. Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 31 January 2012 at 8:29am
	OK Red