Order Confirmation email not received

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   Hi

I have an issue with callback to Romancart today 13th Jan at 11.45am, my payment gateway is Nochex, the payment is visibile in Nochex but I have had no confirmation from Romancart the order has been placed.

Please could you advise if there is a problem Romancart end?

Thank you
Gill

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Zest Members Profile Find Members Posts Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55	Post Options Post Reply Quote Zest Report Post Thanks(0) Quote Reply Topic: Order Confirmation email not received Posted: 13 January 2016 at 12:43pm
	Hi I have an issue with callback to Romancart today 13th Jan at 11.45am, my payment gateway is Nochex, the payment is visibile in Nochex but I have had no confirmation from Romancart the order has been placed. Please could you advise if there is a problem Romancart end? Thank you Gill

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 13 January 2016 at 1:33pm
	Hi, What is your storeid? Many Thanks Support

Zest Members Profile Find Members Posts Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55	Post Options Post Reply Quote Zest Report Post Thanks(0) Quote Reply Posted: 13 January 2016 at 2:07pm
	Hi 12779 Thank you

Zest Members Profile Find Members Posts Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55	Post Options Post Reply Quote Zest Report Post Thanks(0) Quote Reply Posted: 13 January 2016 at 3:45pm
	Hi I now have another order placed at 15.35 today, again the payment is showing in Nochex but no confirmation e-mail has come through so both orders are still showing a status of not completed and no callback to Romancart but are stating paid in Nochex. Please could this be looked into. Thank you

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 13 January 2016 at 5:10pm
	Hi, We had some issues with SSL yesterday which resulted in us updating our SSL certs to the latest versions. We have asked Nochex to look into the callback mechanism which is failing. It is likely to be related to the SSL update. Until this is resolved (hopefully asap) please manually check your Nochex orders and update RomanCart accordingly. Many thanks and apologies for the inconvenience. Support

Zest Members Profile Find Members Posts Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55	Post Options Post Reply Quote Zest Report Post Thanks(0) Quote Reply Posted: 13 January 2016 at 5:57pm
	Thank you Gill