Order confirmation email subject header

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   Hi Support

Over the weekend, we had a customer opt to pay for an order by bank transfer. 

For that order, the standard order confirmation email subject header text has been preceded by "CONFIRM on PSP: ...".

How can we remove this so that only the standard confirmation email subject header text shows?

Many thanks

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tester1 Members Profile Find Members Posts Senior Member Joined: 22 August 2007 Status: Offline Points: 104	Post Options Post Reply Quote tester1 Report Post Thanks(0) Quote Reply Topic: Order confirmation email subject header Posted: 28 May 2013 at 3:00pm
	Hi Support Over the weekend, we had a customer opt to pay for an order by bank transfer. For that order, the standard order confirmation email subject header text has been preceded by "CONFIRM on PSP: ...". How can we remove this so that only the standard confirmation email subject header text shows? Many thanks

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 28 May 2013 at 3:03pm
	Hi, When you see this on an email it means there is action you have to take before the order is considered paid. In most cases this means set the order to paid in the sales manager. There is no way to remove this from the email subject line but only the merchant sees this bit. The customer never sees 'confirm on PSP'. Thanks James