Order does not appear wehen Promo code used.

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   A customer has used a promo code that set the value of the order to £00.00. No part of the order came through to my email. Is this normal, an error or do I need to change settings within my cart?

Many thanks

Andrew

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ipssissimus Members Profile Find Members Posts Newbie Joined: 17 January 2008 Status: Offline Points: 34	Post Options Post Reply Quote ipssissimus Report Post Thanks(0) Quote Reply Topic: Order does not appear wehen Promo code used. Posted: 22 February 2010 at 9:59am
	A customer has used a promo code that set the value of the order to £00.00. No part of the order came through to my email. Is this normal, an error or do I need to change settings within my cart? Many thanks Andrew

rscass Members Profile Find Members Posts Senior Member Joined: 07 November 2007 Status: Offline Points: 720	Post Options Post Reply Quote rscass Report Post Thanks(0) Quote Reply Posted: 24 February 2010 at 11:27pm
	Hi Andrew, You need to go to sales manager and look at incomplete transactions. Since he cannot pay by card for a zero transaction, then he has not completed the purchase in the eyes of the cart. I get them to go as far as 'pay by debit card', abandon the cart, then adjust everything manually. Richard.

ipssissimus Members Profile Find Members Posts Newbie Joined: 17 January 2008 Status: Offline Points: 34	Post Options Post Reply Quote ipssissimus Report Post Thanks(0) Quote Reply Posted: 25 February 2010 at 9:10am
	Many thanks for your reply Richard. I'll have to look carefully to distinguish between failed paypal processes and genuine promo use. Regards Andrew

rscass Members Profile Find Members Posts Senior Member Joined: 07 November 2007 Status: Offline Points: 720	Post Options Post Reply Quote rscass Report Post Thanks(0) Quote Reply Posted: 25 February 2010 at 10:41am
	Hi Andrew, I would add that if you find a way around it, let me know. I've been merrily selling vouchers for the cost of a product plus UK shipping, but I've discovered that the promo code will only affect basket totals excluding shipping. Product cost is £24.95, shipping £2.35, voucher is for £27.30. When the voucher is applied it will only knock £24.95 off the basket total - customer has to buy something else (worth over £2.35) to get the £27.30! Richard.