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RomanCart Team
RomanCart Team


Joined: 16 March 2004
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 30 September 2014 at 5:34pm
Hi,
The only api request we make is to double check the outcome of the transaction.
As you suggest in an earlier post it might be that this is failing which is why you are getting 'result not yet ready' status'. These would be from IPN.

With this in mind, please go to the RomanCart config screen for Hosted Pro and go through the API settings on your PayPal account again. It may be that the API no longer has the permissions required in those instructions.
Please post or email your findings.

Many Thanks
Support
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Joined: 25 November 2006
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 30 September 2014 at 10:43pm
Hi,

I've had a look at my PayPal integration settings and it shows two alternative procedures depending on whether I have a 'PayPal PayFlow Account' or not.

Do you know how I can find out which type of PayPal account I have?

Please advise

Nick G.
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RomanCart Team
RomanCart Team


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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 8:27am
Hi,
Have you completed the 4 fields which identify your PayFlow account on RomanCart? If not then it's not a PayFlow account.
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Silent_Explorer View Drop Down
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 9:30am
Hi,

Yes I've entered my details in the four fields so it would appear I have a PayFlow account.

User :          
Merchant Login :          
Partner :          
Password :

I've checked my integration settings but I can't see any errors.

I've sent a screenshot to PayPal support showing the 'result not yet ready' status errors and they have replied as follows:
Quote Hi Nick

The screenshot showing is from RomanCart means it is from RomanCart error.
In our PayPal site, there is nothing stating that an error occur.
RomanCart should be checking on the integration with PayPal correctly.

You can pass this link to RomanCart for integration guide for PayFlow https://developer.paypal.com/docs/classic/payflow/integration-guide/

Sincerely,
Merchant Technical Support


Could you please investigate?

Thanks in anticipation

Nick G.
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RomanCart Team
RomanCart Team


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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 9:33am
Hi,
In your earlier post it said

'I see a pattern in your PayPal daily report where you are sending an API inquiry request without any value.'

The only API request we make is to get the transaction result, which in your case - if it is set correctly is being returned as 'result not yet ready'

This is not an error, it means that PayPal have not decided whether they will accept the transaction.

As per earlier post, we are looking into getting the return page to keep polling PayPal for a while until a valid decision has been made.

Many Thanks
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 9:48am
Would it not make sense for RomanCart to speak directly to PayPal technical support to investigate this issue?
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RomanCart Team
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 9:55am
Hi,

Please ignore our previous post!
The system already does this.
If the result is 'result not ready' then the page will show 'please wait....processing' until the correct result is obtained.

Please can you find a transaction where you have had a problem and click on the payment status.

I suspect that it will show 'result not ready', then 'completed', then 'result not ready' again (which should not happen).

Please confirm that this is the issue you are reporting.

I'm not sure that PayPal would be able to help with this as it seems to be working correctly apart from in some cases getting an extra 'result not ready' status.

Many Thanks
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Silent_Explorer View Drop Down
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 10:20am
I can confirm that I often see 'result not ready', then 'completed', then 'result not ready' again in the payment status.

The other issue which I suspect may be related is the high volume of
'Result 7', 'Field format error' response messages on my PayPal Daily Activity Transaction Reports, I get over 100 of these per day, what is likely to be causing these messages?
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RomanCart Team
RomanCart Team


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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 10:24am
Hi,

Result 7 means 'Result not Ready'
I'm not sure where it's getting a field format error from.
Can you post or email details of a transaction where you have seen this and we will ask PayPal.

The strange thing is that the ones I looked at had 'result not ready' and 'Completed' at exactly the same time.

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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 10:43am
Regretfully I've no way of knowing which RC orders the field format errors relate to, the PayPal Daily Activity Transaction Reports just show the date & time but this may help, here's this mornings errors so far:

VQ00B3E24F4C      01-Oct-2014 06:39:40
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VL00B56CFFF5      01-Oct-2014 08:07:19
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VU00C4B5DA9F      01-Oct-2014 08:07:18
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VP00B38CD414      01-Oct-2014 08:07:18
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VS00C346C4EE      01-Oct-2014 08:07:17
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VU00C4B5DA71      01-Oct-2014 08:07:16
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VR00B3ED9D05      01-Oct-2014 08:07:16
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VT00C540F4A6      01-Oct-2014 06:39:46
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VL00B56C1118      01-Oct-2014 06:39:42
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VP00B38BE533      01-Oct-2014 06:39:41
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error

I submitted a couple of test orders at about the time of the above errors but they appeared to go through fine, these were RC16694070 & RC16694305
     
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