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Silent_Explorer View Drop Down
Senior Member
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 01 October 2014 at 4:32pm
Not sure if this helps but I've just noticed that some of following Field format errors correspond to the time of the successful payment and declined transaction for RC16696760 (£79.95)

EXHPC51C20E4      01-Oct-2014 14:53:15
     Sale
     Visa
     3006
     07/17
     GBP
     79.95
     12
     Declined

EQFPB3E8D923      01-Oct-2014 14:53:56
     Sale
     Visa
     3006
     04/17
     GBP
     79.95
     0
     Approved
          

VT00C54783C3      01-Oct-2014 14:54:06
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VQ00B3E8D9C9      01-Oct-2014 14:54:06
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VT00C54783B8      01-Oct-2014 14:54:05
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VU00C4BB7F1D      01-Oct-2014 14:54:04
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VL00B5729C84      01-Oct-2014 14:54:04
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VP00B3927750      01-Oct-2014 14:54:03
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VT00C5478389      01-Oct-2014 14:54:02
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VR00B3F33DE7      01-Oct-2014 14:54:02
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VX00C51C23D4      01-Oct-2014 14:54:01
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VL00B5729C4A      01-Oct-2014 14:54:00
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VR00B3F2CF01      01-Oct-2014 14:24:23
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VU00C4BB0FDC      01-Oct-2014 14:24:22
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VR00B3F2CEDF      01-Oct-2014 14:24:21
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VP00B3920979      01-Oct-2014 14:24:21
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VT00C5471613      01-Oct-2014 14:24:20
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VT00C547160C      01-Oct-2014 14:24:19
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VP00B392094F      01-Oct-2014 14:24:19
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error
          
VQ00B3E86C95      01-Oct-2014 14:24:18
     Inquiry
     N/A
               USD
     0.00
     7
     Field format error

          
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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 02 October 2014 at 10:10am
Hi,
PayPal would like to know when this issue started.
Please let us know.

Many Thanks
Support
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Silent_Explorer View Drop Down
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Joined: 25 November 2006
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 02 October 2014 at 10:26am
Both these issues started occurring in June 2014 when I switched from the old PayPal Website Payments Pro (Payflow Edition) integration to PayPal Pro (PCI Compliant) integration in combination with PayPal Express Checkout

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Silent_Explorer View Drop Down
Senior Member
Senior Member


Joined: 25 November 2006
Location: United Kingdom
Status: Offline
Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 03 October 2014 at 8:56am
Hi Support,

I've just received the following PayPal support forum reply:

Quote
Hi Nick

From the provided screenshot earlier, it showing Field format error. As in our documentation it states that the invalid information entered in API request.
As for 'Result not yet ready', we need also to check which API call RomanCart send to our server to ensure the responses are correct.

Can you ask RomanCart integration team about this error. Does it happen to all of their user?
Because right now, we didn't have any issue with other user in PayPal.

Thanks

Apologize for the inconvenience.
Sincerely,
Ikhsan
Merchant Technical Support


Regards

Nick G.
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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 03 October 2014 at 9:47am
Hi,

It's ok - we are in direct communication with PayPal.
You can close the case you have with them.

Please can you take a look at our config instructions and see if you are able to follow the api instructions which (currently)say they are for 'non payflow' accounts.

Many Thanks
Support
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Silent_Explorer View Drop Down
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Joined: 25 November 2006
Location: United Kingdom
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 03 October 2014 at 11:32am
Hi,

I can confirm that I've followed your instructions to set up the PayPal Pro (PCI Compliant) payment method, I think I've got my settings configured as advised but are you able to login to my account and check it for me?
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Silent_Explorer View Drop Down
Senior Member
Senior Member


Joined: 25 November 2006
Location: United Kingdom
Status: Offline
Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 08 October 2014 at 11:21am
Hi Support,

Could I please have an update on this issue as I'm still getting over a hundred 'Field format error' messages in my PayPal transaction reports each day

Thanks in advance

Nick G.
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Silent_Explorer View Drop Down
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 14 October 2014 at 10:50am

Hi Support,

Will I have to revert back to the old PayPal Website Payments Pro (Payflow Edition) to resolve this problem?

Could I please have an update on this issue as clearly the problem wont go away by itself!

Your help would be appreciated

Nick G.

Edited by Silent_Explorer - 14 October 2014 at 10:53am
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Silent_Explorer View Drop Down
Senior Member
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 15 October 2014 at 11:09am
As neither RomanCart or PayPal support are able to resolve this ongoing integration issue with the PayPal Pro (PCI Compliant) payment method it appears I'm left with no alternative than to revert back to the old non PCI compliant PayPal Website Payments Pro (Payflow Edition) which works fine and reduces our vulnerabilty to fraud by reporting the results of the card address & Zip code verification checks to RomanCart so that we can make further checks before despatching the order.

Surely other RC users must be suffering this same issue, the symptoms are as follows:

A high volume of failed transactions in the PayPal daily reports with the error code 7 'Field format error' (in my case over 100 per day)

Daily problems with failed RC orders with the Payment Status: 'Result not ready'

Here's an example RC Payment Status from an order yesterday:

Result not ready     System           14 Oct 2014 11:33:44
Completed           System           14 Oct 2014 11:33:44
Result not ready     System           14 Oct 2014 11:33:22
Result not ready     System           14 Oct 2014 11:33:03

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 15 October 2014 at 12:57pm
Hi,

It appear to only be your PayPal account which is experiencing this - we are currently waiting for a reply from PayPal MTS
Many Thanks
Support
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